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Visitor’s satisfaction and improvement on business activities in commercial street of BP-Walk Bandar Penggaram, Johor

BP-Walk is a commercial area that is located along the street called Jalan Rahmat. It is one of the attraction mentioned in Special Area Plan Bandar Penggaram 2016-2025. This research is inspired by the main issues stated in Special Area Plan Bandar Penggaram 2016-2025 such as the present economic a...

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Main Author: Abdul Razak, Siti Hajar
Format: Thesis
Language:English
Published: 2022
Subjects:
H Social Sciences (General)
Online Access:http://eprints.utm.my/id/eprint/99727/1/SitiHajarAbdulMFABU2022.pdf
http://eprints.utm.my/id/eprint/99727/
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spelling my.utm.997272023-03-19T10:06:18Z http://eprints.utm.my/id/eprint/99727/ Visitor’s satisfaction and improvement on business activities in commercial street of BP-Walk Bandar Penggaram, Johor Abdul Razak, Siti Hajar H Social Sciences (General) BP-Walk is a commercial area that is located along the street called Jalan Rahmat. It is one of the attraction mentioned in Special Area Plan Bandar Penggaram 2016-2025. This research is inspired by the main issues stated in Special Area Plan Bandar Penggaram 2016-2025 such as the present economic activities in Bandar Penggaram are out of date and inefficient in today's world and the state of the commercial area must be updated to meet current demands and trends. In addition, there is a lack of new ideas for new activities in Bandar Penggaram mentioned in Special Area Plan Bandar Penggaram 2016-2025. The main aim of this study is to find out the satisfaction and suggestions on factors influencing the business activities in BP-Walk at Batu Pahat, Johor between the users. In order to achieve the aim, the first step is to identify what kind of business activities are in BP-Walk and analyzing respondents satisfactions and suggestions. This research is significant as it can be recommended and can be implemented for future research and development purposes. In order collect data collection the type of sampling method used is probability sampling method which is systematic sampling. There total of respondents for this research is 85 people. There are 52 questions are designed in the questionnaire based from the literature review and research questions. There are four(4) main factors that is being analyse which is location, accessibility, facilities and type of commercial activities as indicators to study their satisfactions and recommendations. Data was analysed using descriptive statistics and thematic analaysis. Based on the findings, in 2021 majority of users are satisfied with the accessibility, location, facilities and type of activities though the lowest score was majority of them are not satisfied the parking lot provided, number of hotels provided, accessibility to the bus stop and BP-Walk is not near to their home. Thus, the respondents give suggestion based on their experience on the street to improve. In conclusion, the are importance in taking the public participation give opinions throughout this research as it can be helpful for Majlis Perbandaran Batu Pahat if in the future for Bandar Penggaram to improve the economic performance. 2022 Thesis NonPeerReviewed application/pdf en http://eprints.utm.my/id/eprint/99727/1/SitiHajarAbdulMFABU2022.pdf Abdul Razak, Siti Hajar (2022) Visitor’s satisfaction and improvement on business activities in commercial street of BP-Walk Bandar Penggaram, Johor. Masters thesis, Universiti Teknologi Malaysia, Faculty of Built Environment & Surveying. http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:149956
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
language English
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Abdul Razak, Siti Hajar
Visitor’s satisfaction and improvement on business activities in commercial street of BP-Walk Bandar Penggaram, Johor
description BP-Walk is a commercial area that is located along the street called Jalan Rahmat. It is one of the attraction mentioned in Special Area Plan Bandar Penggaram 2016-2025. This research is inspired by the main issues stated in Special Area Plan Bandar Penggaram 2016-2025 such as the present economic activities in Bandar Penggaram are out of date and inefficient in today's world and the state of the commercial area must be updated to meet current demands and trends. In addition, there is a lack of new ideas for new activities in Bandar Penggaram mentioned in Special Area Plan Bandar Penggaram 2016-2025. The main aim of this study is to find out the satisfaction and suggestions on factors influencing the business activities in BP-Walk at Batu Pahat, Johor between the users. In order to achieve the aim, the first step is to identify what kind of business activities are in BP-Walk and analyzing respondents satisfactions and suggestions. This research is significant as it can be recommended and can be implemented for future research and development purposes. In order collect data collection the type of sampling method used is probability sampling method which is systematic sampling. There total of respondents for this research is 85 people. There are 52 questions are designed in the questionnaire based from the literature review and research questions. There are four(4) main factors that is being analyse which is location, accessibility, facilities and type of commercial activities as indicators to study their satisfactions and recommendations. Data was analysed using descriptive statistics and thematic analaysis. Based on the findings, in 2021 majority of users are satisfied with the accessibility, location, facilities and type of activities though the lowest score was majority of them are not satisfied the parking lot provided, number of hotels provided, accessibility to the bus stop and BP-Walk is not near to their home. Thus, the respondents give suggestion based on their experience on the street to improve. In conclusion, the are importance in taking the public participation give opinions throughout this research as it can be helpful for Majlis Perbandaran Batu Pahat if in the future for Bandar Penggaram to improve the economic performance.
format Thesis
author Abdul Razak, Siti Hajar
author_facet Abdul Razak, Siti Hajar
author_sort Abdul Razak, Siti Hajar
title Visitor’s satisfaction and improvement on business activities in commercial street of BP-Walk Bandar Penggaram, Johor
title_short Visitor’s satisfaction and improvement on business activities in commercial street of BP-Walk Bandar Penggaram, Johor
title_full Visitor’s satisfaction and improvement on business activities in commercial street of BP-Walk Bandar Penggaram, Johor
title_fullStr Visitor’s satisfaction and improvement on business activities in commercial street of BP-Walk Bandar Penggaram, Johor
title_full_unstemmed Visitor’s satisfaction and improvement on business activities in commercial street of BP-Walk Bandar Penggaram, Johor
title_sort visitor’s satisfaction and improvement on business activities in commercial street of bp-walk bandar penggaram, johor
publishDate 2022
url http://eprints.utm.my/id/eprint/99727/1/SitiHajarAbdulMFABU2022.pdf
http://eprints.utm.my/id/eprint/99727/
http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:149956
_version_ 1761616371037241344
score 13.211869

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