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An evaluation framework for communication and coordination processes in offshore software development outsourcing relationship: Using fuzzy methods

Offshore software development outsourcing (OSDO) is a modern business strategy for producing high-quality software at a low cost. The OSDO refers to the practice of contracting to an offshore (extrinsic) organization to perform some or all software development work of a product. For the benefit of t...

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Main Authors: Khan, Rafiq Ahmad, Idris, Mohd. Yazid, Khan, Siffat Ullah, Muhammad Ilyas, Muhammad Ilyas, Ali, Sikandar, Din, Aziz Ud, Murtaza, Ghulam, Khan, Abdul Wahid, Ullah Jan, Saeed
Format: Article
Published: Institute of Electrical and Electronics Engineers Inc. 2019
Subjects:
QA75 Electronic computers. Computer science
Online Access:http://eprints.utm.my/id/eprint/96969/
http://dx.doi.org/10.1109/ACCESS.2019.2924404
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spelling my.utm.969692022-09-06T07:22:31Z http://eprints.utm.my/id/eprint/96969/ An evaluation framework for communication and coordination processes in offshore software development outsourcing relationship: Using fuzzy methods Khan, Rafiq Ahmad Idris, Mohd. Yazid Khan, Siffat Ullah Muhammad Ilyas, Muhammad Ilyas Ali, Sikandar Din, Aziz Ud Murtaza, Ghulam Khan, Abdul Wahid Ullah Jan, Saeed QA75 Electronic computers. Computer science Offshore software development outsourcing (OSDO) is a modern business strategy for producing high-quality software at a low cost. The OSDO refers to the practice of contracting to an offshore (extrinsic) organization to perform some or all software development work of a product. For the benefit of the OSDO vendors, this paper aims to develop a 'communication and coordination challenges mitigation model' (CCCMM) that provides solutions for unambiguously defined communication and coordination processes in global software development (GSD) environment. Our proposed model is based on the fuzzy multi-attribute decision-making (FMADM) approach incorporating the capability of group decision-making. The FMADM approach is used both in the ranking of survey and assessment of case studies. First, the authors undertook a systematic literature review (SLR) that identified all cited challenges from a set of 101 articles. We identified 18 problem areas faced by the GSD vendors in OSDO relationships. Of these, six were ranked as critical. For the purpose of identifying corrective interventions, a second SLR was conducted that revealed 75 remedial measures extracted from 63 chosen articles. To validate our SLR findings, we surveyed 42 outsourcing experts from six countries. We also categorized six critical challenges and 75 corrective practices into four mitigation levels based on CMMI, SOVRM, and SOPM. In addition, two case studies were conducted to evaluate CCCMM outcomes in OSDO companies. The assessment results of the first case study do not recommend Company-A for the successful implementation of level-2 of the CCCMM, so Company-A stands at level-1. We have observed from the second case study that Company-B has implemented all the critical challenges of the level-2 only; therefore, Company-B is at level-2 'success' of the proposed assessment model. Institute of Electrical and Electronics Engineers Inc. 2019 Article PeerReviewed Khan, Rafiq Ahmad and Idris, Mohd. Yazid and Khan, Siffat Ullah and Muhammad Ilyas, Muhammad Ilyas and Ali, Sikandar and Din, Aziz Ud and Murtaza, Ghulam and Khan, Abdul Wahid and Ullah Jan, Saeed (2019) An evaluation framework for communication and coordination processes in offshore software development outsourcing relationship: Using fuzzy methods. IEEE Access, 7 (NA). pp. 112879-112906. ISSN 2169-3536 http://dx.doi.org/10.1109/ACCESS.2019.2924404 DOI : 10.1109/ACCESS.2019.2924404
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
topic QA75 Electronic computers. Computer science
spellingShingle QA75 Electronic computers. Computer science
Khan, Rafiq Ahmad
Idris, Mohd. Yazid
Khan, Siffat Ullah
Muhammad Ilyas, Muhammad Ilyas
Ali, Sikandar
Din, Aziz Ud
Murtaza, Ghulam
Khan, Abdul Wahid
Ullah Jan, Saeed
An evaluation framework for communication and coordination processes in offshore software development outsourcing relationship: Using fuzzy methods
description Offshore software development outsourcing (OSDO) is a modern business strategy for producing high-quality software at a low cost. The OSDO refers to the practice of contracting to an offshore (extrinsic) organization to perform some or all software development work of a product. For the benefit of the OSDO vendors, this paper aims to develop a 'communication and coordination challenges mitigation model' (CCCMM) that provides solutions for unambiguously defined communication and coordination processes in global software development (GSD) environment. Our proposed model is based on the fuzzy multi-attribute decision-making (FMADM) approach incorporating the capability of group decision-making. The FMADM approach is used both in the ranking of survey and assessment of case studies. First, the authors undertook a systematic literature review (SLR) that identified all cited challenges from a set of 101 articles. We identified 18 problem areas faced by the GSD vendors in OSDO relationships. Of these, six were ranked as critical. For the purpose of identifying corrective interventions, a second SLR was conducted that revealed 75 remedial measures extracted from 63 chosen articles. To validate our SLR findings, we surveyed 42 outsourcing experts from six countries. We also categorized six critical challenges and 75 corrective practices into four mitigation levels based on CMMI, SOVRM, and SOPM. In addition, two case studies were conducted to evaluate CCCMM outcomes in OSDO companies. The assessment results of the first case study do not recommend Company-A for the successful implementation of level-2 of the CCCMM, so Company-A stands at level-1. We have observed from the second case study that Company-B has implemented all the critical challenges of the level-2 only; therefore, Company-B is at level-2 'success' of the proposed assessment model.
format Article
author Khan, Rafiq Ahmad
Idris, Mohd. Yazid
Khan, Siffat Ullah
Muhammad Ilyas, Muhammad Ilyas
Ali, Sikandar
Din, Aziz Ud
Murtaza, Ghulam
Khan, Abdul Wahid
Ullah Jan, Saeed
author_facet Khan, Rafiq Ahmad
Idris, Mohd. Yazid
Khan, Siffat Ullah
Muhammad Ilyas, Muhammad Ilyas
Ali, Sikandar
Din, Aziz Ud
Murtaza, Ghulam
Khan, Abdul Wahid
Ullah Jan, Saeed
author_sort Khan, Rafiq Ahmad
title An evaluation framework for communication and coordination processes in offshore software development outsourcing relationship: Using fuzzy methods
title_short An evaluation framework for communication and coordination processes in offshore software development outsourcing relationship: Using fuzzy methods
title_full An evaluation framework for communication and coordination processes in offshore software development outsourcing relationship: Using fuzzy methods
title_fullStr An evaluation framework for communication and coordination processes in offshore software development outsourcing relationship: Using fuzzy methods
title_full_unstemmed An evaluation framework for communication and coordination processes in offshore software development outsourcing relationship: Using fuzzy methods
title_sort evaluation framework for communication and coordination processes in offshore software development outsourcing relationship: using fuzzy methods
publisher Institute of Electrical and Electronics Engineers Inc.
publishDate 2019
url http://eprints.utm.my/id/eprint/96969/
http://dx.doi.org/10.1109/ACCESS.2019.2924404
_version_ 1744353696077053952
score 13.211869

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