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A modified UTAUT model for hospital information systems geared towards motivating patient loyalty

Healthcare service institutions (HSIs) have sought ways to motivate patient loyalty in response to surging rates of medical tourism. Previous research indicates that Hospital Information System (HIS) is essential for HSIs to gather, measure, and analyze the massive amounts of data required to genera...

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Main Authors: Alismaili, Saleh Nasser Rashid, Shanmugam, Mohana, Kasim, Hairol Adenan, Magalingam, Pritheega
Format: Article
Published: University of Tehran 2022
Subjects:
T Technology (General)
Online Access:http://eprints.utm.my/id/eprint/96933/
http://dx.doi.org/10.22059/JITM.2022.84901
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spelling my.utm.969332023-01-24T05:38:07Z http://eprints.utm.my/id/eprint/96933/ A modified UTAUT model for hospital information systems geared towards motivating patient loyalty Alismaili, Saleh Nasser Rashid Shanmugam, Mohana Kasim, Hairol Adenan Magalingam, Pritheega T Technology (General) Healthcare service institutions (HSIs) have sought ways to motivate patient loyalty in response to surging rates of medical tourism. Previous research indicates that Hospital Information System (HIS) is essential for HSIs to gather, measure, and analyze the massive amounts of data required to generate patient loyalty. There is currently no consensus on the factors that comprise HIS specifically geared towards motivating patient loyalty (HISPL). Furthermore, HIS requires full adoption by HSI staff to be effective. Thus, to reduce wastage of HSI resources, it is necessary to predict whether a given HIS specifically geared towards motivating patient loyalty is likely to be adopted. The purpose of this study is to reveal the factors that comprise HISPL and to modify the Unified Theory of Acceptance and Use of Technology (UTAUT) model to help predict the likelihood of an HISPL to be fully adopted by HSI staff. The results revealed that pertinent HISPL factors are capability, configurability, ease of use/help desk availability and competence (EU), and accessibility/shareability (AS). Using these factors, the UTAUT model was modified to fit the specific needs of HISPL. The modifications are theoretical and will have to be validated in future empirical studies. University of Tehran 2022-04 Article PeerReviewed Alismaili, Saleh Nasser Rashid and Shanmugam, Mohana and Kasim, Hairol Adenan and Magalingam, Pritheega (2022) A modified UTAUT model for hospital information systems geared towards motivating patient loyalty. Journal of Information Technology Management, 14 (SI5). pp. 223-234. ISSN 2008-5893 http://dx.doi.org/10.22059/JITM.2022.84901 DOI:10.22059/JITM.2022.84901
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
topic T Technology (General)
spellingShingle T Technology (General)
Alismaili, Saleh Nasser Rashid
Shanmugam, Mohana
Kasim, Hairol Adenan
Magalingam, Pritheega
A modified UTAUT model for hospital information systems geared towards motivating patient loyalty
description Healthcare service institutions (HSIs) have sought ways to motivate patient loyalty in response to surging rates of medical tourism. Previous research indicates that Hospital Information System (HIS) is essential for HSIs to gather, measure, and analyze the massive amounts of data required to generate patient loyalty. There is currently no consensus on the factors that comprise HIS specifically geared towards motivating patient loyalty (HISPL). Furthermore, HIS requires full adoption by HSI staff to be effective. Thus, to reduce wastage of HSI resources, it is necessary to predict whether a given HIS specifically geared towards motivating patient loyalty is likely to be adopted. The purpose of this study is to reveal the factors that comprise HISPL and to modify the Unified Theory of Acceptance and Use of Technology (UTAUT) model to help predict the likelihood of an HISPL to be fully adopted by HSI staff. The results revealed that pertinent HISPL factors are capability, configurability, ease of use/help desk availability and competence (EU), and accessibility/shareability (AS). Using these factors, the UTAUT model was modified to fit the specific needs of HISPL. The modifications are theoretical and will have to be validated in future empirical studies.
format Article
author Alismaili, Saleh Nasser Rashid
Shanmugam, Mohana
Kasim, Hairol Adenan
Magalingam, Pritheega
author_facet Alismaili, Saleh Nasser Rashid
Shanmugam, Mohana
Kasim, Hairol Adenan
Magalingam, Pritheega
author_sort Alismaili, Saleh Nasser Rashid
title A modified UTAUT model for hospital information systems geared towards motivating patient loyalty
title_short A modified UTAUT model for hospital information systems geared towards motivating patient loyalty
title_full A modified UTAUT model for hospital information systems geared towards motivating patient loyalty
title_fullStr A modified UTAUT model for hospital information systems geared towards motivating patient loyalty
title_full_unstemmed A modified UTAUT model for hospital information systems geared towards motivating patient loyalty
title_sort modified utaut model for hospital information systems geared towards motivating patient loyalty
publisher University of Tehran
publishDate 2022
url http://eprints.utm.my/id/eprint/96933/
http://dx.doi.org/10.22059/JITM.2022.84901
_version_ 1756060035004235776
score 13.211869

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