A conceptual analysis of personality traits, emotional intelligence and customer-oriented behaviour among Malaysian nursing students
Recently, healthcare sector is facing increasing challenges and growing expectations from the patients. Ministry of Health Malaysia received increasing number of complaints for public hospitals on unsatisfied service quality which involved nursing services. Satisfaction with nursing services has bee...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Human Resource Management Academic Research Society
2021
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/96741/1/OngChoonHee2021_AConceptualAnalysisofPersonalityTraitsEmotionalIntelligence.pdf http://eprints.utm.my/id/eprint/96741/ http://dx.doi.org/10.6007/IJARBSS/v11-i1/8475 |
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