Improving patient satisfaction at paediatric outpatient clinic services, Hospital Tuanku Fauziah
This article aims to give an overview of the importance of customer satisfaction. In the context of the healthcare setting, patient satisfaction remains a useful indicator to measure customer satisfaction. Hence, reflecting the quality of healthcare services. Customer expectation and experience play...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
HRMARS
2021
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/96717/1/BeniWidarmanYus2021_ImprovingPatientSatisfactionatPaediatricOutpatient.pdf http://eprints.utm.my/id/eprint/96717/ http://dx.doi.org/10.6007/IJARBSS/v11-i8/10826 |
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