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Measuring staff satisfaction in transportation system using AHP method under uncertainty

One of the most important challenges in today world is the transportation and satisfaction of this system. Measuring satisfaction in transportation has been done quantitatively so far and, more importantly, the measurement process has not usually been scientific. This study aimed at an accurate scie...

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Main Authors:	Lotfi, M., Asgharizadeh, E., Omar, A. Hisam, Hosseinzadeh, M., Mahdiraji, H. Amoozad
Format:	Article
Published:	World Scientific 2021
Subjects:	HE Transportation and Communications TA Engineering (General). Civil engineering (General)
Online Access:	http://eprints.utm.my/id/eprint/95817/ http://dx.doi.org/10.1142/S0218488521500392
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id	my.utm.95817
record_format	eprints
spelling	my.utm.958172022-05-31T13:19:37Z http://eprints.utm.my/id/eprint/95817/ Measuring staff satisfaction in transportation system using AHP method under uncertainty Lotfi, M. Asgharizadeh, E. Omar, A. Hisam Hosseinzadeh, M. Mahdiraji, H. Amoozad HE Transportation and Communications TA Engineering (General). Civil engineering (General) One of the most important challenges in today world is the transportation and satisfaction of this system. Measuring satisfaction in transportation has been done quantitatively so far and, more importantly, the measurement process has not usually been scientific. This study aimed at an accurate scientific measurement. Because of ambiguity, this paper discusses how to use the intuitionistic fuzzy method, in which both membership and non-membership functions were expressed. Therefore, initially, considering the results of previous researches, as well as studying the references and standards, the characteristics and basic criteria, a researcher-made questionnaire with a reliability of 0.95 was first performed and then the weights were determined using the AHP intuitionistic fuzzy method. After performing the above steps, the intuitionistic fuzzy satisfaction value was calculated at different levels and using the method, the final number of satisfaction was defuzzified. World Scientific 2021-12-01 Article PeerReviewed Lotfi, M. and Asgharizadeh, E. and Omar, A. Hisam and Hosseinzadeh, M. and Mahdiraji, H. Amoozad (2021) Measuring staff satisfaction in transportation system using AHP method under uncertainty. International Journal of Uncertainty, Fuzziness and Knowlege-Based Systems, 29 (6). pp. 875-889. ISSN 0218-4885 http://dx.doi.org/10.1142/S0218488521500392 DOI:10.1142/S0218488521500392
institution	Universiti Teknologi Malaysia
building	UTM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Malaysia
content_source	UTM Institutional Repository
url_provider	http://eprints.utm.my/
topic	HE Transportation and Communications TA Engineering (General). Civil engineering (General)
spellingShingle	HE Transportation and Communications TA Engineering (General). Civil engineering (General) Lotfi, M. Asgharizadeh, E. Omar, A. Hisam Hosseinzadeh, M. Mahdiraji, H. Amoozad Measuring staff satisfaction in transportation system using AHP method under uncertainty
description	One of the most important challenges in today world is the transportation and satisfaction of this system. Measuring satisfaction in transportation has been done quantitatively so far and, more importantly, the measurement process has not usually been scientific. This study aimed at an accurate scientific measurement. Because of ambiguity, this paper discusses how to use the intuitionistic fuzzy method, in which both membership and non-membership functions were expressed. Therefore, initially, considering the results of previous researches, as well as studying the references and standards, the characteristics and basic criteria, a researcher-made questionnaire with a reliability of 0.95 was first performed and then the weights were determined using the AHP intuitionistic fuzzy method. After performing the above steps, the intuitionistic fuzzy satisfaction value was calculated at different levels and using the method, the final number of satisfaction was defuzzified.
format	Article
author	Lotfi, M. Asgharizadeh, E. Omar, A. Hisam Hosseinzadeh, M. Mahdiraji, H. Amoozad
author_facet	Lotfi, M. Asgharizadeh, E. Omar, A. Hisam Hosseinzadeh, M. Mahdiraji, H. Amoozad
author_sort	Lotfi, M.
title	Measuring staff satisfaction in transportation system using AHP method under uncertainty
title_short	Measuring staff satisfaction in transportation system using AHP method under uncertainty
title_full	Measuring staff satisfaction in transportation system using AHP method under uncertainty
title_fullStr	Measuring staff satisfaction in transportation system using AHP method under uncertainty
title_full_unstemmed	Measuring staff satisfaction in transportation system using AHP method under uncertainty
title_sort	measuring staff satisfaction in transportation system using ahp method under uncertainty
publisher	World Scientific
publishDate	2021
url	http://eprints.utm.my/id/eprint/95817/ http://dx.doi.org/10.1142/S0218488521500392
_version_	1735386850918400000
score	13.211869

Measuring staff satisfaction in transportation system using AHP method under uncertainty

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