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Stres kerja, personaliti big five, kepuasan kerja dan prestasi kerja staf sokongan

Previous studies had shown that job satisfaction in organization can affect employee decision making, behaviour, enthusiasm, commitment and productivity. In addition, job performance is also a key and critical issue that is often emphasized in organizational management as it also contributes to orga...

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Main Author: Ishak, Abdah
Format: Thesis
Language:English
Published: 2019
Subjects:
HF5549.5.M63 Employee motivation
Online Access:http://eprints.utm.my/id/eprint/92338/1/AbdahIshakPAHIBS2019.pdf
http://eprints.utm.my/id/eprint/92338/
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spelling my.utm.923382021-09-28T07:33:44Z http://eprints.utm.my/id/eprint/92338/ Stres kerja, personaliti big five, kepuasan kerja dan prestasi kerja staf sokongan Ishak, Abdah HF5549.5.M63 Employee motivation Previous studies had shown that job satisfaction in organization can affect employee decision making, behaviour, enthusiasm, commitment and productivity. In addition, job performance is also a key and critical issue that is often emphasized in organizational management as it also contributes to organizations? goal. However, studies on job stress with job satisfaction and job performance especially among support staffs are limited. Hence, this study extended the discussion by examining job satisfaction dimensions namely intrinsic and extrinsic, towards job performance dimensions namely task and contextual. Job stress factors which consisted of intrinsic factors to the job, management role, work relationship with others, career and achievement, organizational structure or climate and home-work interface were examined as predictors of the study. In addition, this study examined the mediating effect of Big Five Personality on the relationship between job stress with job satisfaction and job performance. This study was conducted quantitatively using questionnaires for data collection and involved 274 support staffs from UTM, Johor campus through stratified random sampling technique. The data were analysed using Structural Equation Modeling via SEM SmartPLS 3.2.7. Overall, the results suggested that job stress is a significant predictor of Big Five Personality, job satisfaction and job performance. The results also confirmed that job satisfaction and job performance are influenced by the Big Five Personality. Meanwhile, the dimensions of conscientiousness and agreeableness in the Big Five personality were found to be significant mediators on the relationship between job satisfaction and job performance. Theoretically, this study extends Social Exchange Theory and its application to support staff. The findings help human resource practitioners to understand how job stress and Big Five Personality influence job satisfaction and performance of support staff at UTM. The study recommends the expansion of Social Exchange Theory model in job satisfaction and job performance research by applying multiple measures of other variables. 2019 Thesis NonPeerReviewed application/pdf en http://eprints.utm.my/id/eprint/92338/1/AbdahIshakPAHIBS2019.pdf Ishak, Abdah (2019) Stres kerja, personaliti big five, kepuasan kerja dan prestasi kerja staf sokongan. PhD thesis, Universiti Teknologi Malaysia. http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:138034
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
language English
topic HF5549.5.M63 Employee motivation
spellingShingle HF5549.5.M63 Employee motivation
Ishak, Abdah
Stres kerja, personaliti big five, kepuasan kerja dan prestasi kerja staf sokongan
description Previous studies had shown that job satisfaction in organization can affect employee decision making, behaviour, enthusiasm, commitment and productivity. In addition, job performance is also a key and critical issue that is often emphasized in organizational management as it also contributes to organizations? goal. However, studies on job stress with job satisfaction and job performance especially among support staffs are limited. Hence, this study extended the discussion by examining job satisfaction dimensions namely intrinsic and extrinsic, towards job performance dimensions namely task and contextual. Job stress factors which consisted of intrinsic factors to the job, management role, work relationship with others, career and achievement, organizational structure or climate and home-work interface were examined as predictors of the study. In addition, this study examined the mediating effect of Big Five Personality on the relationship between job stress with job satisfaction and job performance. This study was conducted quantitatively using questionnaires for data collection and involved 274 support staffs from UTM, Johor campus through stratified random sampling technique. The data were analysed using Structural Equation Modeling via SEM SmartPLS 3.2.7. Overall, the results suggested that job stress is a significant predictor of Big Five Personality, job satisfaction and job performance. The results also confirmed that job satisfaction and job performance are influenced by the Big Five Personality. Meanwhile, the dimensions of conscientiousness and agreeableness in the Big Five personality were found to be significant mediators on the relationship between job satisfaction and job performance. Theoretically, this study extends Social Exchange Theory and its application to support staff. The findings help human resource practitioners to understand how job stress and Big Five Personality influence job satisfaction and performance of support staff at UTM. The study recommends the expansion of Social Exchange Theory model in job satisfaction and job performance research by applying multiple measures of other variables.
format Thesis
author Ishak, Abdah
author_facet Ishak, Abdah
author_sort Ishak, Abdah
title Stres kerja, personaliti big five, kepuasan kerja dan prestasi kerja staf sokongan
title_short Stres kerja, personaliti big five, kepuasan kerja dan prestasi kerja staf sokongan
title_full Stres kerja, personaliti big five, kepuasan kerja dan prestasi kerja staf sokongan
title_fullStr Stres kerja, personaliti big five, kepuasan kerja dan prestasi kerja staf sokongan
title_full_unstemmed Stres kerja, personaliti big five, kepuasan kerja dan prestasi kerja staf sokongan
title_sort stres kerja, personaliti big five, kepuasan kerja dan prestasi kerja staf sokongan
publishDate 2019
url http://eprints.utm.my/id/eprint/92338/1/AbdahIshakPAHIBS2019.pdf
http://eprints.utm.my/id/eprint/92338/
http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:138034
_version_ 1712285080417730560
score 13.211869

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