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Mobile applications for facilities management information

People are becoming more dependent on mobile phones to conduct everyday routine activities such as reading, shopping, and learning, as well as complaining. More innovative design mobile applications have been created by mobile application developers. The increment of complaints from a citizen regard...

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Main Authors:	Zainal, Nurul Natrah, Ahmad, Faridahanim, Hanipah, Mohd. Hafizal, Musa, Mohd. Kamaruzaman, Awang, Mariah, Abdul Rahman, Mohammad Ashraf, Abidin, Nur Izie Adiana, Hamidon, Nuramidah, Mohamed Yusop, Fatimah, Adnan, Suraya Hani, Ahmad, Suhaida, Ishak, Shahrul Azhan, Samid, Hanisah
Format:	Article
Published:	Innovare Academics Sciences Pvt. Ltd 2020
Subjects:	TA Engineering (General). Civil engineering (General)
Online Access:	http://eprints.utm.my/id/eprint/91202/ http://www.jcreview.com/fulltext/197-1592738644.pdf
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id	my.utm.91202
record_format	eprints
spelling	my.utm.912022021-06-21T08:41:00Z http://eprints.utm.my/id/eprint/91202/ Mobile applications for facilities management information Zainal, Nurul Natrah Ahmad, Faridahanim Hanipah, Mohd. Hafizal Musa, Mohd. Kamaruzaman Awang, Mariah Abdul Rahman, Mohammad Ashraf Abidin, Nur Izie Adiana Hamidon, Nuramidah Mohamed Yusop, Fatimah Adnan, Suraya Hani Ahmad, Suhaida Ishak, Shahrul Azhan Samid, Hanisah TA Engineering (General). Civil engineering (General) People are becoming more dependent on mobile phones to conduct everyday routine activities such as reading, shopping, and learning, as well as complaining. More innovative design mobile applications have been created by mobile application developers. The increment of complaints from a citizen regarding public facilities problem causes the lack of strategic communication between authorities and citizens. Therefore, this study aims to evaluate the usability of existing mobile applications that are being used by the government, namely, i-Tegur and e-Taman, for better communication performance between authorities and citizens. The usability elements, learnability and ease of use, and the features between i-Tegur and e-Taman, were compared. Other usability elements are proposed for evaluating the usability of mobile applications for complaints relating to facilities management and for developing new mobile applications with excellent usability. The usability of mobile applications evaluated by the System Usability Scale (SUS) Questionnaire and the usability score calculated by using SUS Application. Results indicate both mobile applications have slightly different usability score but still in an acceptable usability range. Both mobile applications have high learnability and are easy to use. Furthermore, e-Taman has more advantageous features than i-Tegur. In a future, facilities management complaints need to upgrading from time to time. Innovare Academics Sciences Pvt. Ltd 2020-07 Article PeerReviewed Zainal, Nurul Natrah and Ahmad, Faridahanim and Hanipah, Mohd. Hafizal and Musa, Mohd. Kamaruzaman and Awang, Mariah and Abdul Rahman, Mohammad Ashraf and Abidin, Nur Izie Adiana and Hamidon, Nuramidah and Mohamed Yusop, Fatimah and Adnan, Suraya Hani and Ahmad, Suhaida and Ishak, Shahrul Azhan and Samid, Hanisah (2020) Mobile applications for facilities management information. Journal of Critical Reviews, 7 (8). pp. 1302-1308. ISSN 2394-5125 http://www.jcreview.com/fulltext/197-1592738644.pdf
institution	Universiti Teknologi Malaysia
building	UTM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Malaysia
content_source	UTM Institutional Repository
url_provider	http://eprints.utm.my/
topic	TA Engineering (General). Civil engineering (General)
spellingShingle	TA Engineering (General). Civil engineering (General) Zainal, Nurul Natrah Ahmad, Faridahanim Hanipah, Mohd. Hafizal Musa, Mohd. Kamaruzaman Awang, Mariah Abdul Rahman, Mohammad Ashraf Abidin, Nur Izie Adiana Hamidon, Nuramidah Mohamed Yusop, Fatimah Adnan, Suraya Hani Ahmad, Suhaida Ishak, Shahrul Azhan Samid, Hanisah Mobile applications for facilities management information
description	People are becoming more dependent on mobile phones to conduct everyday routine activities such as reading, shopping, and learning, as well as complaining. More innovative design mobile applications have been created by mobile application developers. The increment of complaints from a citizen regarding public facilities problem causes the lack of strategic communication between authorities and citizens. Therefore, this study aims to evaluate the usability of existing mobile applications that are being used by the government, namely, i-Tegur and e-Taman, for better communication performance between authorities and citizens. The usability elements, learnability and ease of use, and the features between i-Tegur and e-Taman, were compared. Other usability elements are proposed for evaluating the usability of mobile applications for complaints relating to facilities management and for developing new mobile applications with excellent usability. The usability of mobile applications evaluated by the System Usability Scale (SUS) Questionnaire and the usability score calculated by using SUS Application. Results indicate both mobile applications have slightly different usability score but still in an acceptable usability range. Both mobile applications have high learnability and are easy to use. Furthermore, e-Taman has more advantageous features than i-Tegur. In a future, facilities management complaints need to upgrading from time to time.
format	Article
author	Zainal, Nurul Natrah Ahmad, Faridahanim Hanipah, Mohd. Hafizal Musa, Mohd. Kamaruzaman Awang, Mariah Abdul Rahman, Mohammad Ashraf Abidin, Nur Izie Adiana Hamidon, Nuramidah Mohamed Yusop, Fatimah Adnan, Suraya Hani Ahmad, Suhaida Ishak, Shahrul Azhan Samid, Hanisah
author_facet	Zainal, Nurul Natrah Ahmad, Faridahanim Hanipah, Mohd. Hafizal Musa, Mohd. Kamaruzaman Awang, Mariah Abdul Rahman, Mohammad Ashraf Abidin, Nur Izie Adiana Hamidon, Nuramidah Mohamed Yusop, Fatimah Adnan, Suraya Hani Ahmad, Suhaida Ishak, Shahrul Azhan Samid, Hanisah
author_sort	Zainal, Nurul Natrah
title	Mobile applications for facilities management information
title_short	Mobile applications for facilities management information
title_full	Mobile applications for facilities management information
title_fullStr	Mobile applications for facilities management information
title_full_unstemmed	Mobile applications for facilities management information
title_sort	mobile applications for facilities management information
publisher	Innovare Academics Sciences Pvt. Ltd
publishDate	2020
url	http://eprints.utm.my/id/eprint/91202/ http://www.jcreview.com/fulltext/197-1592738644.pdf
_version_	1703960435721502720
score	13.211869

Mobile applications for facilities management information

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