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Improvement of attendance management system at a telecommunication operation centre in Malaysia

This paper attempts to propose an improvement of the attendance management tool’s evaluation to track employees key-performance-indicators (KPI) at a telecommunication operation centre in Malaysia. The study revealed the primary cause for verification and assessment of attendance records and measure...

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Main Authors: Borhanuddin, Nooramirah Najwa, Mohammad, Roslina, A. Kadir, Zuritah
Format: Article
Language:English
Published: Universiti Teknologi Malaysia 2019
Subjects:
T Technology (General)
Online Access:http://eprints.utm.my/id/eprint/88420/1/ZuritahA.Kadir2019_ImprovementofAttendanceManagementSystem%20ataTelecommunication.pdf
http://eprints.utm.my/id/eprint/88420/
http://apps.razak.utm.my/ojs/index.php/oiji/article/view/173/139
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spelling my.utm.884202020-12-15T10:53:17Z http://eprints.utm.my/id/eprint/88420/ Improvement of attendance management system at a telecommunication operation centre in Malaysia Borhanuddin, Nooramirah Najwa Mohammad, Roslina A. Kadir, Zuritah T Technology (General) This paper attempts to propose an improvement of the attendance management tool’s evaluation to track employees key-performance-indicators (KPI) at a telecommunication operation centre in Malaysia. The study revealed the primary cause for verification and assessment of attendance records and measurement of staff KPI in the Telecommunication Operation Centre. The analysis was carried out to verify the attendance records versus the performance applied using DMAIC with the R Studio Programming and staff handbook performance measurement. The R Studio Programming was proposed as an automation measurement for individual workers and to improve the new staff handbook’s Telecommunication Operation Centre with an improved attendance measurement KPI per the individual’s performance. The findings of this research will serve as a guide for many organizations later on, in order to improve the staff’s performance handbook. Furthermore, it may additionally benefit the organization as an effective administration tool for employee attendance in the future. Universiti Teknologi Malaysia 2019-12 Article PeerReviewed application/pdf en http://eprints.utm.my/id/eprint/88420/1/ZuritahA.Kadir2019_ImprovementofAttendanceManagementSystem%20ataTelecommunication.pdf Borhanuddin, Nooramirah Najwa and Mohammad, Roslina and A. Kadir, Zuritah (2019) Improvement of attendance management system at a telecommunication operation centre in Malaysia. Open International Journal of Informatics, 7 (2). pp. 22-32. ISSN 2289-2370 http://apps.razak.utm.my/ojs/index.php/oiji/article/view/173/139
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
language English
topic T Technology (General)
spellingShingle T Technology (General)
Borhanuddin, Nooramirah Najwa
Mohammad, Roslina
A. Kadir, Zuritah
Improvement of attendance management system at a telecommunication operation centre in Malaysia
description This paper attempts to propose an improvement of the attendance management tool’s evaluation to track employees key-performance-indicators (KPI) at a telecommunication operation centre in Malaysia. The study revealed the primary cause for verification and assessment of attendance records and measurement of staff KPI in the Telecommunication Operation Centre. The analysis was carried out to verify the attendance records versus the performance applied using DMAIC with the R Studio Programming and staff handbook performance measurement. The R Studio Programming was proposed as an automation measurement for individual workers and to improve the new staff handbook’s Telecommunication Operation Centre with an improved attendance measurement KPI per the individual’s performance. The findings of this research will serve as a guide for many organizations later on, in order to improve the staff’s performance handbook. Furthermore, it may additionally benefit the organization as an effective administration tool for employee attendance in the future.
format Article
author Borhanuddin, Nooramirah Najwa
Mohammad, Roslina
A. Kadir, Zuritah
author_facet Borhanuddin, Nooramirah Najwa
Mohammad, Roslina
A. Kadir, Zuritah
author_sort Borhanuddin, Nooramirah Najwa
title Improvement of attendance management system at a telecommunication operation centre in Malaysia
title_short Improvement of attendance management system at a telecommunication operation centre in Malaysia
title_full Improvement of attendance management system at a telecommunication operation centre in Malaysia
title_fullStr Improvement of attendance management system at a telecommunication operation centre in Malaysia
title_full_unstemmed Improvement of attendance management system at a telecommunication operation centre in Malaysia
title_sort improvement of attendance management system at a telecommunication operation centre in malaysia
publisher Universiti Teknologi Malaysia
publishDate 2019
url http://eprints.utm.my/id/eprint/88420/1/ZuritahA.Kadir2019_ImprovementofAttendanceManagementSystem%20ataTelecommunication.pdf
http://eprints.utm.my/id/eprint/88420/
http://apps.razak.utm.my/ojs/index.php/oiji/article/view/173/139
_version_ 1687393569349828608
score 13.211869

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