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Attendance management system assessment and sustainability performance at a telecommunication operation centre in Malaysia

In the increasing and rapid competitive and challenging environment in the organization, the influence of attendance on the overall performance of workers is a necessary element of business management. In this paper, the study attempts to propose an improvement of the attendance management tool’s ev...

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Main Authors: Borhanuddin, N. N., Mohammad, R., Othman, N., A. Kadir, Z.
Format: Article
Published: Dorma Journals 2020
Subjects:
T Technology (General)
Online Access:http://eprints.utm.my/id/eprint/87329/
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spelling my.utm.873292020-10-31T12:29:58Z http://eprints.utm.my/id/eprint/87329/ Attendance management system assessment and sustainability performance at a telecommunication operation centre in Malaysia Borhanuddin, N. N. Mohammad, R. Othman, N. A. Kadir, Z. T Technology (General) In the increasing and rapid competitive and challenging environment in the organization, the influence of attendance on the overall performance of workers is a necessary element of business management. In this paper, the study attempts to propose an improvement of the attendance management tool’s evaluation to track employees key-performance-indicators (KPI) at a telecommunication operation centre in Malaysia. The revealed the primary cause for verification and assessment of attendance records and measurement of staff KPI in the Telecommunication Operation Centre. The analysis was carried out to verify the attendance records versus the performance applied using DMAIC with the R Studio Programming and staff handbook performance measurement. The R Studio Programming was proposed as an automation measurement for individual workers and to improve the new staff handbook’s Telecommunication Operation Centre with an improved attendance measurement KPI per the individual’s performance. The findings of this research will serve as a guide for many organizations later on, in order to improve the staff’s performance handbook. Furthermore, it may additionally benefit the organization as an effective administration tool for employee attendance in the future. Dorma Journals 2020 Article PeerReviewed Borhanuddin, N. N. and Mohammad, R. and Othman, N. and A. Kadir, Z. (2020) Attendance management system assessment and sustainability performance at a telecommunication operation centre in Malaysia. Journal of Environmental Treatment Techniques, 8 (1). pp. 471-480. ISSN 2309-1185 https://www-scopus-com.ezproxy.utm.my/record/display.uri?eid=2-s2.0-85079680292&origin=resultslist&sort=plf-f&src=s&st1=
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
topic T Technology (General)
spellingShingle T Technology (General)
Borhanuddin, N. N.
Mohammad, R.
Othman, N.
A. Kadir, Z.
Attendance management system assessment and sustainability performance at a telecommunication operation centre in Malaysia
description In the increasing and rapid competitive and challenging environment in the organization, the influence of attendance on the overall performance of workers is a necessary element of business management. In this paper, the study attempts to propose an improvement of the attendance management tool’s evaluation to track employees key-performance-indicators (KPI) at a telecommunication operation centre in Malaysia. The revealed the primary cause for verification and assessment of attendance records and measurement of staff KPI in the Telecommunication Operation Centre. The analysis was carried out to verify the attendance records versus the performance applied using DMAIC with the R Studio Programming and staff handbook performance measurement. The R Studio Programming was proposed as an automation measurement for individual workers and to improve the new staff handbook’s Telecommunication Operation Centre with an improved attendance measurement KPI per the individual’s performance. The findings of this research will serve as a guide for many organizations later on, in order to improve the staff’s performance handbook. Furthermore, it may additionally benefit the organization as an effective administration tool for employee attendance in the future.
format Article
author Borhanuddin, N. N.
Mohammad, R.
Othman, N.
A. Kadir, Z.
author_facet Borhanuddin, N. N.
Mohammad, R.
Othman, N.
A. Kadir, Z.
author_sort Borhanuddin, N. N.
title Attendance management system assessment and sustainability performance at a telecommunication operation centre in Malaysia
title_short Attendance management system assessment and sustainability performance at a telecommunication operation centre in Malaysia
title_full Attendance management system assessment and sustainability performance at a telecommunication operation centre in Malaysia
title_fullStr Attendance management system assessment and sustainability performance at a telecommunication operation centre in Malaysia
title_full_unstemmed Attendance management system assessment and sustainability performance at a telecommunication operation centre in Malaysia
title_sort attendance management system assessment and sustainability performance at a telecommunication operation centre in malaysia
publisher Dorma Journals
publishDate 2020
url http://eprints.utm.my/id/eprint/87329/
https://www-scopus-com.ezproxy.utm.my/record/display.uri?eid=2-s2.0-85079680292&origin=resultslist&sort=plf-f&src=s&st1=
_version_ 1683230722036334592
score 13.211869

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