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The relationship between technostress creators and counterproductive work behavior: A cross-sectional study of Nigerian banks

The use of technologies by organizations has brought about increased multitasking, increased workload, work-family conflict, and has created a knowledge gap. Organizational researchers have argued that the use of technologies can result in technostress. Previous research on technostress has shown th...

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Main Authors: Okolo, Deborah, Kamarudin, Suzilawati, Ungku Ahmad, Ungku Norulkamar
Format: Article
Published: Common Ground Research Networks 2020
Subjects:
HD28 Management. Industrial Management
Online Access:http://eprints.utm.my/id/eprint/87126/
http://dx.doi.org/10.18848/2327-8013/CGP/v20i01/23-36
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spelling my.utm.871262020-10-31T12:23:39Z http://eprints.utm.my/id/eprint/87126/ The relationship between technostress creators and counterproductive work behavior: A cross-sectional study of Nigerian banks Okolo, Deborah Kamarudin, Suzilawati Ungku Ahmad, Ungku Norulkamar HD28 Management. Industrial Management The use of technologies by organizations has brought about increased multitasking, increased workload, work-family conflict, and has created a knowledge gap. Organizational researchers have argued that the use of technologies can result in technostress. Previous research on technostress has shown that technostress affects job satisfaction, productivity, performance, and commitment. However, the relationship between technostress and counterproductive work behavior (CWB) has been neglected. Hence, the main objective of the current study is to explore the relationship between technostress and CWB. This cross-sectional study was conducted using a purposive sampling method with a sample of 227 employees working in Nigerian commercial banks. Additionally, multidimensional analysis technostress creators and CWB were made to ascertain which of the technostress creating conditions has a stronger effect on CWB. The findings of the current study show a significant positive relationship between unidimensional measurement technostress creators and CWB. The results show a significant positive relationship between techno-overload and CWB, a weak significant positive relationship between techno-invasion and CWB. There is no significant relationship between techno-complexity and CWB. This study provides new insight into the research of technostress by introducing counterproductive work behavior (CWB) as a behavioral outcome of technostress. Future study may explore other behavioral effects of technostress. Common Ground Research Networks 2020 Article PeerReviewed Okolo, Deborah and Kamarudin, Suzilawati and Ungku Ahmad, Ungku Norulkamar (2020) The relationship between technostress creators and counterproductive work behavior: A cross-sectional study of Nigerian banks. Organizational Cultures: An International Journal, 20 (1). pp. 23-36. ISSN 2327-8013 http://dx.doi.org/10.18848/2327-8013/CGP/v20i01/23-36
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Okolo, Deborah
Kamarudin, Suzilawati
Ungku Ahmad, Ungku Norulkamar
The relationship between technostress creators and counterproductive work behavior: A cross-sectional study of Nigerian banks
description The use of technologies by organizations has brought about increased multitasking, increased workload, work-family conflict, and has created a knowledge gap. Organizational researchers have argued that the use of technologies can result in technostress. Previous research on technostress has shown that technostress affects job satisfaction, productivity, performance, and commitment. However, the relationship between technostress and counterproductive work behavior (CWB) has been neglected. Hence, the main objective of the current study is to explore the relationship between technostress and CWB. This cross-sectional study was conducted using a purposive sampling method with a sample of 227 employees working in Nigerian commercial banks. Additionally, multidimensional analysis technostress creators and CWB were made to ascertain which of the technostress creating conditions has a stronger effect on CWB. The findings of the current study show a significant positive relationship between unidimensional measurement technostress creators and CWB. The results show a significant positive relationship between techno-overload and CWB, a weak significant positive relationship between techno-invasion and CWB. There is no significant relationship between techno-complexity and CWB. This study provides new insight into the research of technostress by introducing counterproductive work behavior (CWB) as a behavioral outcome of technostress. Future study may explore other behavioral effects of technostress.
format Article
author Okolo, Deborah
Kamarudin, Suzilawati
Ungku Ahmad, Ungku Norulkamar
author_facet Okolo, Deborah
Kamarudin, Suzilawati
Ungku Ahmad, Ungku Norulkamar
author_sort Okolo, Deborah
title The relationship between technostress creators and counterproductive work behavior: A cross-sectional study of Nigerian banks
title_short The relationship between technostress creators and counterproductive work behavior: A cross-sectional study of Nigerian banks
title_full The relationship between technostress creators and counterproductive work behavior: A cross-sectional study of Nigerian banks
title_fullStr The relationship between technostress creators and counterproductive work behavior: A cross-sectional study of Nigerian banks
title_full_unstemmed The relationship between technostress creators and counterproductive work behavior: A cross-sectional study of Nigerian banks
title_sort relationship between technostress creators and counterproductive work behavior: a cross-sectional study of nigerian banks
publisher Common Ground Research Networks
publishDate 2020
url http://eprints.utm.my/id/eprint/87126/
http://dx.doi.org/10.18848/2327-8013/CGP/v20i01/23-36
_version_ 1683230704005021696
score 13.211869

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