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Understanding the relationship between technostress, job design and employee engagement from the Nigerian banking employees perspective

VNo doubt, information technology has provided the banking sectors with the capability to provide speedy and reliable banking services. However, ICT is believed to be a two-edged sword which offers tremendous benefits to the organization and also responsible for inducing stress amon...

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Main Authors: Kamarudin, Suzilawati, Ungku Ahmad, Ungku Norulkamar, Okolo, Deborah
Format: Conference or Workshop Item
Published: 2018
Online Access:http://eprints.utm.my/id/eprint/83428/
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spelling my.utm.834282019-10-24T04:32:15Z http://eprints.utm.my/id/eprint/83428/ Understanding the relationship between technostress, job design and employee engagement from the Nigerian banking employees perspective Kamarudin, Suzilawati Ungku Ahmad, Ungku Norulkamar Okolo, Deborah VNo doubt, information technology has provided the banking sectors with the capability to provide speedy and reliable banking services. However, ICT is believed to be a two-edged sword which offers tremendous benefits to the organization and also responsible for inducing stress amongst employees. This type of stress is referred to as technostress. Technology has created a knowledge gap for employees because of task reengineering, increased workload, multi-tasking, work-family conflict. Researches have demonstrated that technostress can affect an employee's performances, job satisfaction, and organizational commitment. However, the relationship between technostress job design and employee engagement has not been examined. Using the job characteristic model and social exchange theory this present study has examined the relationship between technostress, job design, and employee engagement. Data was collected from 319 individuals working in the Nigerian commercial banks and data was analyzed using smart PLS. The result indicated that job design has a significant influence on technostress, and technostress has a significant influence on employee engagement. Contrary to our proposed negative relationship based on job design, employee engagement and stress literature in which negative relationship is expected between job design and stress, stress and engagement, the result of this study revealed a positive relationship between job design and technostress is an indication that job design alone may not be able to moderate the effect of technostress if technological elements of job design is not addressed. While technostress does not necessarily reduce employee engagement but a moderate level of stress can serve as a motivator while extreme stress can demotivate employee. Additionally, the result of the study shows a positive relationship between job design and employee engagement and technostress mediates the relationship between job design and employee engagement. 2018 Conference or Workshop Item PeerReviewed Kamarudin, Suzilawati and Ungku Ahmad, Ungku Norulkamar and Okolo, Deborah (2018) Understanding the relationship between technostress, job design and employee engagement from the Nigerian banking employees perspective. In: international conferences strategica - challenging the status quo in management and economics.
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
description VNo doubt, information technology has provided the banking sectors with the capability to provide speedy and reliable banking services. However, ICT is believed to be a two-edged sword which offers tremendous benefits to the organization and also responsible for inducing stress amongst employees. This type of stress is referred to as technostress. Technology has created a knowledge gap for employees because of task reengineering, increased workload, multi-tasking, work-family conflict. Researches have demonstrated that technostress can affect an employee's performances, job satisfaction, and organizational commitment. However, the relationship between technostress job design and employee engagement has not been examined. Using the job characteristic model and social exchange theory this present study has examined the relationship between technostress, job design, and employee engagement. Data was collected from 319 individuals working in the Nigerian commercial banks and data was analyzed using smart PLS. The result indicated that job design has a significant influence on technostress, and technostress has a significant influence on employee engagement. Contrary to our proposed negative relationship based on job design, employee engagement and stress literature in which negative relationship is expected between job design and stress, stress and engagement, the result of this study revealed a positive relationship between job design and technostress is an indication that job design alone may not be able to moderate the effect of technostress if technological elements of job design is not addressed. While technostress does not necessarily reduce employee engagement but a moderate level of stress can serve as a motivator while extreme stress can demotivate employee. Additionally, the result of the study shows a positive relationship between job design and employee engagement and technostress mediates the relationship between job design and employee engagement.
format Conference or Workshop Item
author Kamarudin, Suzilawati
Ungku Ahmad, Ungku Norulkamar
Okolo, Deborah
spellingShingle Kamarudin, Suzilawati
Ungku Ahmad, Ungku Norulkamar
Okolo, Deborah
Understanding the relationship between technostress, job design and employee engagement from the Nigerian banking employees perspective
author_facet Kamarudin, Suzilawati
Ungku Ahmad, Ungku Norulkamar
Okolo, Deborah
author_sort Kamarudin, Suzilawati
title Understanding the relationship between technostress, job design and employee engagement from the Nigerian banking employees perspective
title_short Understanding the relationship between technostress, job design and employee engagement from the Nigerian banking employees perspective
title_full Understanding the relationship between technostress, job design and employee engagement from the Nigerian banking employees perspective
title_fullStr Understanding the relationship between technostress, job design and employee engagement from the Nigerian banking employees perspective
title_full_unstemmed Understanding the relationship between technostress, job design and employee engagement from the Nigerian banking employees perspective
title_sort understanding the relationship between technostress, job design and employee engagement from the nigerian banking employees perspective
publishDate 2018
url http://eprints.utm.my/id/eprint/83428/
_version_ 1651866703228829696
score 13.211869

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