Staff View: A structural equation model for evaluating the relationship between total quality management and employees’ productivity

A structural equation model for evaluating the relationship between total quality management and employees’ productivity

Purpose: The purpose of this paper is to analyze the influences of TQM implementation on employees’ productivity in crumb rubber industry (case study conducted in the XYZ firm), and analyze the predominant factors affecting employees’ productivity in order to establish the success of TQM implementat...

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Main Authors:	Putri, N. T., Yusof, S. M., Hasan, A., Darma, H. S.
Format:	Article
Published:	Emerald Group Publishing Limited 2017
Subjects:	TJ Mechanical engineering and machinery
Online Access:	http://eprints.utm.my/id/eprint/80835/ http://dx.doi.org/10.1108/IJQRM-10-2014-0161
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id	my.utm.80835
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spelling	my.utm.808352019-07-24T00:07:42Z http://eprints.utm.my/id/eprint/80835/ A structural equation model for evaluating the relationship between total quality management and employees’ productivity Putri, N. T. Yusof, S. M. Hasan, A. Darma, H. S. TJ Mechanical engineering and machinery Purpose: The purpose of this paper is to analyze the influences of TQM implementation on employees’ productivity in crumb rubber industry (case study conducted in the XYZ firm), and analyze the predominant factors affecting employees’ productivity in order to establish the success of TQM implementation. Design/methodology/approach: Data used in the research was primary data obtained from interview and questionnaire, and secondary data obtained from the study of literatures, internet, and company’s documents. The number of respondents in this research was 191. The analysis was done through structural equation modeling (SEM) using the smart partial least square software. Findings: The findings of this study showed that TQM implementation had positive influences on employees’ productivity in XYZ. Tool is the most predominant factor in order to achieve a successful TQM implementation in XYZ. Therefore, the XYZ company will need to work on improving the development and management of the tool which has been available to sustain the effectiveness of TQM practices. Research limitations/implications: Using a large sample size in the SEM method could improve the results. The implications of this study can be demonstrated through how top managers in this rubber company can improve their employees’ productivity through total quality management practices. Practical implications: This research is useful for manufacturing companies in Indonesia, especially in the crumb rubber industry. Originality/value: This research used the variable based on the empirical research. TQM was measured using six indicators: human resources, standard, tools, organization, internal audit, and training and education. On the other hand, the work productivity of employees is measured by four indicators: work willingness, work ability, work environment, and work relations. Emerald Group Publishing Limited 2017 Article PeerReviewed Putri, N. T. and Yusof, S. M. and Hasan, A. and Darma, H. S. (2017) A structural equation model for evaluating the relationship between total quality management and employees’ productivity. International Journal of Quality and Reliability Management, 34 (8). pp. 1138-1151. ISSN 0265-671X http://dx.doi.org/10.1108/IJQRM-10-2014-0161 DOI:10.1108/IJQRM-10-2014-0161
institution	Universiti Teknologi Malaysia
building	UTM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Malaysia
content_source	UTM Institutional Repository
url_provider	http://eprints.utm.my/
topic	TJ Mechanical engineering and machinery
spellingShingle	TJ Mechanical engineering and machinery Putri, N. T. Yusof, S. M. Hasan, A. Darma, H. S. A structural equation model for evaluating the relationship between total quality management and employees’ productivity
description	Purpose: The purpose of this paper is to analyze the influences of TQM implementation on employees’ productivity in crumb rubber industry (case study conducted in the XYZ firm), and analyze the predominant factors affecting employees’ productivity in order to establish the success of TQM implementation. Design/methodology/approach: Data used in the research was primary data obtained from interview and questionnaire, and secondary data obtained from the study of literatures, internet, and company’s documents. The number of respondents in this research was 191. The analysis was done through structural equation modeling (SEM) using the smart partial least square software. Findings: The findings of this study showed that TQM implementation had positive influences on employees’ productivity in XYZ. Tool is the most predominant factor in order to achieve a successful TQM implementation in XYZ. Therefore, the XYZ company will need to work on improving the development and management of the tool which has been available to sustain the effectiveness of TQM practices. Research limitations/implications: Using a large sample size in the SEM method could improve the results. The implications of this study can be demonstrated through how top managers in this rubber company can improve their employees’ productivity through total quality management practices. Practical implications: This research is useful for manufacturing companies in Indonesia, especially in the crumb rubber industry. Originality/value: This research used the variable based on the empirical research. TQM was measured using six indicators: human resources, standard, tools, organization, internal audit, and training and education. On the other hand, the work productivity of employees is measured by four indicators: work willingness, work ability, work environment, and work relations.
format	Article
author	Putri, N. T. Yusof, S. M. Hasan, A. Darma, H. S.
author_facet	Putri, N. T. Yusof, S. M. Hasan, A. Darma, H. S.
author_sort	Putri, N. T.
title	A structural equation model for evaluating the relationship between total quality management and employees’ productivity
title_short	A structural equation model for evaluating the relationship between total quality management and employees’ productivity
title_full	A structural equation model for evaluating the relationship between total quality management and employees’ productivity
title_fullStr	A structural equation model for evaluating the relationship between total quality management and employees’ productivity
title_full_unstemmed	A structural equation model for evaluating the relationship between total quality management and employees’ productivity
title_sort	structural equation model for evaluating the relationship between total quality management and employees’ productivity
publisher	Emerald Group Publishing Limited
publishDate	2017
url	http://eprints.utm.my/id/eprint/80835/ http://dx.doi.org/10.1108/IJQRM-10-2014-0161
_version_	1643658530986655744
score	13.211869

A structural equation model for evaluating the relationship between total quality management and employees’ productivity

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