Integrated feedback control reporting for improving quality of technical service reporting in IT service management
Service Reporting is an essential part of Service Level Management (SLM) in IT Service Management (ITSM). These SLM reports show Service Quality status in compare to Service Level Target (SLT) based on Service Level Agreement (SLA). However, producing Technical Service Reports (TSRs) for SLM has Dat...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
Elsevier Ltd
2017
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/77238/ https://www.scopus.com/inward/record.uri?eid=2-s2.0-85028513491&doi=10.1016%2fj.tele.2017.08.007&partnerID=40&md5=501659196d4f4a6ba3e708317e3c4a8d |
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