Cover Image

Sustained quality award status in developing country: a study on the Dubai quality award recipients

Quality has been regarded as one of the most important factors for achieving competitive advantage with an emphasis on excellence. Achieving excellence through quality award is a challenging task, but sustaining this achievement is even more challenging. Given the importance and benefits of continuo...

Full description

Saved in:
Bibliographic Details
Main Authors: Doulatabadi, M., Yusof, S. M., Wong, K. Y.
Format: Conference or Workshop Item
Published: IEOM Society 2016
Subjects:
T Technology (General)
Online Access:http://eprints.utm.my/id/eprint/73585/
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85018986765&partnerID=40&md5=3c6bb253a657b6a0cb0cace44db12c09
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.utm.73585
record_format eprints
spelling my.utm.735852017-11-28T05:01:11Z http://eprints.utm.my/id/eprint/73585/ Sustained quality award status in developing country: a study on the Dubai quality award recipients Doulatabadi, M. Yusof, S. M. Wong, K. Y. T Technology (General) Quality has been regarded as one of the most important factors for achieving competitive advantage with an emphasis on excellence. Achieving excellence through quality award is a challenging task, but sustaining this achievement is even more challenging. Given the importance and benefits of continuously practicing with a quality award to organizations, very limited empirical research has been carried out especially in organizations in developing countries. This study attempts to reduce this knowledge gap by focusing exclusively on organizations that have received a Dubai Quality Award in the United Arab Emirates. The main purpose of this research is to identify those critical factors perceived as crucial for sustaining quality award status. To achieve this purpose, a structured questionnaire survey was carried out to elicit the opinions of quality managers from 138 quality award organizations about the importance of critical factors and their current practices. Survey results indicated that eight factors as the most critical factors to sustain quality award status. The results of this paper can be used by quality managers to prioritize the implementation of the proposed critical factors for long-term sustainability towards higher quality levels. IEOM Society 2016 Conference or Workshop Item PeerReviewed Doulatabadi, M. and Yusof, S. M. and Wong, K. Y. (2016) Sustained quality award status in developing country: a study on the Dubai quality award recipients. In: IEOM Detroit Conference, IEOM 2016, 23-25 Sept 2016, Lawrence Technological University Southfield, United States. https://www.scopus.com/inward/record.uri?eid=2-s2.0-85018986765&partnerID=40&md5=3c6bb253a657b6a0cb0cace44db12c09
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
topic T Technology (General)
spellingShingle T Technology (General)
Doulatabadi, M.
Yusof, S. M.
Wong, K. Y.
Sustained quality award status in developing country: a study on the Dubai quality award recipients
description Quality has been regarded as one of the most important factors for achieving competitive advantage with an emphasis on excellence. Achieving excellence through quality award is a challenging task, but sustaining this achievement is even more challenging. Given the importance and benefits of continuously practicing with a quality award to organizations, very limited empirical research has been carried out especially in organizations in developing countries. This study attempts to reduce this knowledge gap by focusing exclusively on organizations that have received a Dubai Quality Award in the United Arab Emirates. The main purpose of this research is to identify those critical factors perceived as crucial for sustaining quality award status. To achieve this purpose, a structured questionnaire survey was carried out to elicit the opinions of quality managers from 138 quality award organizations about the importance of critical factors and their current practices. Survey results indicated that eight factors as the most critical factors to sustain quality award status. The results of this paper can be used by quality managers to prioritize the implementation of the proposed critical factors for long-term sustainability towards higher quality levels.
format Conference or Workshop Item
author Doulatabadi, M.
Yusof, S. M.
Wong, K. Y.
author_facet Doulatabadi, M.
Yusof, S. M.
Wong, K. Y.
author_sort Doulatabadi, M.
title Sustained quality award status in developing country: a study on the Dubai quality award recipients
title_short Sustained quality award status in developing country: a study on the Dubai quality award recipients
title_full Sustained quality award status in developing country: a study on the Dubai quality award recipients
title_fullStr Sustained quality award status in developing country: a study on the Dubai quality award recipients
title_full_unstemmed Sustained quality award status in developing country: a study on the Dubai quality award recipients
title_sort sustained quality award status in developing country: a study on the dubai quality award recipients
publisher IEOM Society
publishDate 2016
url http://eprints.utm.my/id/eprint/73585/
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85018986765&partnerID=40&md5=3c6bb253a657b6a0cb0cace44db12c09
_version_ 1643656690246090752
score 13.211869

Similar Items