Defining e-Government integration and its objective: a systematic literature review

The ultimate goal of e-Government is to provide services seamlessly to stakeholders. To achieve this goal, efforts have been made to ensure e-Government integration. Unfortunately, the literature is full of misunderstandings about the concept of e-Government integration. The misunderstanding can be...

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Bibliographic Details
Main Authors: Al-Balushi, F. M., Bahari, M., Rahman, A. A.
Format: Conference or Workshop Item
Published: Institute of Electrical and Electronics Engineers Inc. 2016
Subjects:
Online Access:http://eprints.utm.my/id/eprint/72930/
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85010400050&doi=10.1109%2fICCOINS.2016.7783181&partnerID=40&md5=1d5d1cf870d8771cbe43b39d15443291
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Summary:The ultimate goal of e-Government is to provide services seamlessly to stakeholders. To achieve this goal, efforts have been made to ensure e-Government integration. Unfortunately, the literature is full of misunderstandings about the concept of e-Government integration. The misunderstanding can be cleared through synthesizing the literature on definitions and objectives of e-Government integration. Therefore, this paper aims at proposing a comprehensive and inclusive definition of e-Government integration and specifying the objectives of implementing such projects. Through the use of three-stage method in reviewing the e-Government integration studies (i.e., gather, analyze and synthesize), the authors believe that the clarity of the e-Government integration definition and its objectives will support the practitioners and the researchers to comprehend the e-Government integration and what is expected from it. As a result, this paper concludes with a proposed definition of e-Government integration with some recommendations for future research.