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Analyzing sharing experiences in government sector based on shared service perspectives

Shared service exists both in private and in public sectors. The promising benefits of shared service make many governments try to implement it in different ways. This paper describes the experiences of using shared service in government sector from i) process, ii) technical, and iii) strategic pers...

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Main Authors:	Hafizi, R., Miskon, S., Rahman, A. A., Sim, A. T. H., Abdullah, N. S., Ahmad, N.
Format:	Article
Language:	English
Published:	Asian Research Publishing Network 2016
Subjects:	QA75 Electronic computers. Computer science
Online Access:	http://eprints.utm.my/id/eprint/72420/1/RavikaHafizi2016_AnalyzingSharingExperiencesinGovernmentSectors.pdf http://eprints.utm.my/id/eprint/72420/ https://www.scopus.com/inward/record.uri?eid=2-s2.0-84973570717&partnerID=40&md5=24bececcc0d254c87ac69b3f1b9cc3db
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id	my.utm.72420
record_format	eprints
spelling	my.utm.724202017-11-21T08:17:09Z http://eprints.utm.my/id/eprint/72420/ Analyzing sharing experiences in government sector based on shared service perspectives Hafizi, R. Miskon, S. Rahman, A. A. Sim, A. T. H. Abdullah, N. S. Ahmad, N. QA75 Electronic computers. Computer science Shared service exists both in private and in public sectors. The promising benefits of shared service make many governments try to implement it in different ways. This paper describes the experiences of using shared service in government sector from i) process, ii) technical, and iii) strategic perspectives. It is done by describing sharing as well as technology and organizational performance of those shared service perspectives in the government sectors. The relevant information was gathered by using conventional content analysis from three selected online databases. Overall, shared services in government have demonstrated significant effort toward successful implementation. Those shared services have aim to reduce cost and increase the effectiveness of services for many public users and business partners. It is done whether by focusing on implementation approach, technology, or step by step of implementation process. The researchers also found that there are some differences in treating shared service from different perspectives. Future research shall do identification the differences of success factors from those shared service perspectives. Future research also might identify the risks and values for each of those shared service perspectives. Asian Research Publishing Network 2016 Article PeerReviewed application/pdf en http://eprints.utm.my/id/eprint/72420/1/RavikaHafizi2016_AnalyzingSharingExperiencesinGovernmentSectors.pdf Hafizi, R. and Miskon, S. and Rahman, A. A. and Sim, A. T. H. and Abdullah, N. S. and Ahmad, N. (2016) Analyzing sharing experiences in government sector based on shared service perspectives. Journal of Theoretical and Applied Information Technology, 88 (1). pp. 123-134. ISSN 1992-8645 https://www.scopus.com/inward/record.uri?eid=2-s2.0-84973570717&partnerID=40&md5=24bececcc0d254c87ac69b3f1b9cc3db
institution	Universiti Teknologi Malaysia
building	UTM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Malaysia
content_source	UTM Institutional Repository
url_provider	http://eprints.utm.my/
language	English
topic	QA75 Electronic computers. Computer science
spellingShingle	QA75 Electronic computers. Computer science Hafizi, R. Miskon, S. Rahman, A. A. Sim, A. T. H. Abdullah, N. S. Ahmad, N. Analyzing sharing experiences in government sector based on shared service perspectives
description	Shared service exists both in private and in public sectors. The promising benefits of shared service make many governments try to implement it in different ways. This paper describes the experiences of using shared service in government sector from i) process, ii) technical, and iii) strategic perspectives. It is done by describing sharing as well as technology and organizational performance of those shared service perspectives in the government sectors. The relevant information was gathered by using conventional content analysis from three selected online databases. Overall, shared services in government have demonstrated significant effort toward successful implementation. Those shared services have aim to reduce cost and increase the effectiveness of services for many public users and business partners. It is done whether by focusing on implementation approach, technology, or step by step of implementation process. The researchers also found that there are some differences in treating shared service from different perspectives. Future research shall do identification the differences of success factors from those shared service perspectives. Future research also might identify the risks and values for each of those shared service perspectives.
format	Article
author	Hafizi, R. Miskon, S. Rahman, A. A. Sim, A. T. H. Abdullah, N. S. Ahmad, N.
author_facet	Hafizi, R. Miskon, S. Rahman, A. A. Sim, A. T. H. Abdullah, N. S. Ahmad, N.
author_sort	Hafizi, R.
title	Analyzing sharing experiences in government sector based on shared service perspectives
title_short	Analyzing sharing experiences in government sector based on shared service perspectives
title_full	Analyzing sharing experiences in government sector based on shared service perspectives
title_fullStr	Analyzing sharing experiences in government sector based on shared service perspectives
title_full_unstemmed	Analyzing sharing experiences in government sector based on shared service perspectives
title_sort	analyzing sharing experiences in government sector based on shared service perspectives
publisher	Asian Research Publishing Network
publishDate	2016
url	http://eprints.utm.my/id/eprint/72420/1/RavikaHafizi2016_AnalyzingSharingExperiencesinGovernmentSectors.pdf http://eprints.utm.my/id/eprint/72420/ https://www.scopus.com/inward/record.uri?eid=2-s2.0-84973570717&partnerID=40&md5=24bececcc0d254c87ac69b3f1b9cc3db
_version_	1643656436593459200
score	13.211869

Analyzing sharing experiences in government sector based on shared service perspectives

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