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Does usability matter? An analysis of the impact of usability on technology acceptance in ERP settings

Though the field of management information systems, as a sector and a discipline, is the inventor of many guidelines and models, it appears to be a slow runner on practical implications of interface usability. This usability can influence end users' attitude and behavior to use IT. The purpose...

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Main Authors: Scholtz, B., Mahmud, I., Ramayah, T.
Format: Article
Published: Informing Science Institute 2016
Subjects:
T Technology (General)
Online Access:http://eprints.utm.my/id/eprint/71736/
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85001908108&partnerID=40&md5=647c26a5cb44f2766898103faa6cbb9e
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spelling my.utm.717362017-11-16T05:58:17Z http://eprints.utm.my/id/eprint/71736/ Does usability matter? An analysis of the impact of usability on technology acceptance in ERP settings Scholtz, B. Mahmud, I. Mahmud, I. Ramayah, T. T Technology (General) Though the field of management information systems, as a sector and a discipline, is the inventor of many guidelines and models, it appears to be a slow runner on practical implications of interface usability. This usability can influence end users' attitude and behavior to use IT. The purpose of this paper was to examine the interface usability of a popular Enterprise Resource Planning (ERP) software system, SAP, and to identify related issues and implications to the Technology Acceptance Model (TAM). A survey was conducted of 112 SAP ERP users from an organization in the heavy metal industry in Bangladesh. The partial least squares technique was used to analyze the survey data. The survey findings empirically confirmed that interface usability has a significant impact on users' perceptions of usefulness and ease of use which ultimately affects attitudes and intention to use the ERP software. The research model extends the TAM by incorporating three criteria of interface usability. It is the first known study to investigate usability criteria as an extension of TAM. Informing Science Institute 2016 Article PeerReviewed Scholtz, B. and Mahmud, I. and Mahmud, I. and Ramayah, T. (2016) Does usability matter? An analysis of the impact of usability on technology acceptance in ERP settings. Interdisciplinary Journal of Information, Knowledge, and Management, 11 . pp. 309-330. ISSN 1555-1229 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85001908108&partnerID=40&md5=647c26a5cb44f2766898103faa6cbb9e
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
topic T Technology (General)
spellingShingle T Technology (General)
Scholtz, B.
Mahmud, I.
Mahmud, I.
Ramayah, T.
Does usability matter? An analysis of the impact of usability on technology acceptance in ERP settings
description Though the field of management information systems, as a sector and a discipline, is the inventor of many guidelines and models, it appears to be a slow runner on practical implications of interface usability. This usability can influence end users' attitude and behavior to use IT. The purpose of this paper was to examine the interface usability of a popular Enterprise Resource Planning (ERP) software system, SAP, and to identify related issues and implications to the Technology Acceptance Model (TAM). A survey was conducted of 112 SAP ERP users from an organization in the heavy metal industry in Bangladesh. The partial least squares technique was used to analyze the survey data. The survey findings empirically confirmed that interface usability has a significant impact on users' perceptions of usefulness and ease of use which ultimately affects attitudes and intention to use the ERP software. The research model extends the TAM by incorporating three criteria of interface usability. It is the first known study to investigate usability criteria as an extension of TAM.
format Article
author Scholtz, B.
Mahmud, I.
Mahmud, I.
Ramayah, T.
author_facet Scholtz, B.
Mahmud, I.
Mahmud, I.
Ramayah, T.
author_sort Scholtz, B.
title Does usability matter? An analysis of the impact of usability on technology acceptance in ERP settings
title_short Does usability matter? An analysis of the impact of usability on technology acceptance in ERP settings
title_full Does usability matter? An analysis of the impact of usability on technology acceptance in ERP settings
title_fullStr Does usability matter? An analysis of the impact of usability on technology acceptance in ERP settings
title_full_unstemmed Does usability matter? An analysis of the impact of usability on technology acceptance in ERP settings
title_sort does usability matter? an analysis of the impact of usability on technology acceptance in erp settings
publisher Informing Science Institute
publishDate 2016
url http://eprints.utm.my/id/eprint/71736/
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85001908108&partnerID=40&md5=647c26a5cb44f2766898103faa6cbb9e
_version_ 1643656266992582656
score 13.211869

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