The mediating role of student satisfaction between quality management principles of ISO 9001:2008 and communication behavior in higher education
ISO 9001:2008 is a customer-oriented quality management system and in higher education institutions (HEIs), it is designed to ensure quality of teaching and learning process delivered to students. In a highly competitive higher education market, Student Satisfaction (SS) and positive Communication B...
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| Main Authors: | , , , |
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| Format: | Article |
| Published: |
Medwell Journals
2016
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/71234/ https://www.scopus.com/inward/record.uri?eid=2-s2.0-84988411378&partnerID=40&md5=6b119f7479242173d54d61440644dc7f |
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