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Job satisfaction and customer-oriented behavior of the Malaysian nurses

The purpose of this study is to examine the relationship between job satisfaction and customer-oriented behavior of the Malaysian nurses. 361 nurses were participated in the questionnaire survey. Descriptive analysis, independent t-Test, one-way ANOVA and regression analysis were employed to analyze...

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Main Authors:	Lim, Lee Ping, Ungku Ahmad, Ungku Norulkamar, Ong, Choon Hee
Format:	Conference or Workshop Item
Published:	2015
Subjects:	HD28 Management. Industrial Management
Online Access:	http://eprints.utm.my/id/eprint/63533/ https://conferencealerts.com/show-event?id=155213
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id	my.utm.63533
record_format	eprints
spelling	my.utm.635332017-05-30T07:21:20Z http://eprints.utm.my/id/eprint/63533/ Job satisfaction and customer-oriented behavior of the Malaysian nurses Lim, Lee Ping Ungku Ahmad, Ungku Norulkamar Ong, Choon Hee HD28 Management. Industrial Management The purpose of this study is to examine the relationship between job satisfaction and customer-oriented behavior of the Malaysian nurses. 361 nurses were participated in the questionnaire survey. Descriptive analysis, independent t-Test, one-way ANOVA and regression analysis were employed to analyze the data. The findings of this study show that the respondents registered a high level of job satisfaction and customer-oriented behavior. The t-Test results for customeroriented behavior show significant differences between the female and male nurses. Female nurses were having higher level of customer-oriented behavior compare with the males. On the hand, One-way ANOVA results indicate that only the age group of 18 25 has significant differences in relation to customer-oriented behavior with the age group of 26 35. However, there are no significant differences for job satisfaction in association with the profile of the respondents. The regression analysis shows that there is a significant relationship between job satisfaction and customer-oriented behavior among the Malaysian nurses. The outcome of this paper explains the current state of -oriented behavior and suggests that job satisfaction is able to influence customer oriented behavior of the Malaysian nurses. 2015 Conference or Workshop Item PeerReviewed Lim, Lee Ping and Ungku Ahmad, Ungku Norulkamar and Ong, Choon Hee (2015) Job satisfaction and customer-oriented behavior of the Malaysian nurses. In: 4th International Conference on Technology Management, Business and Entrepreneurship 2015 (ICTMBE2015), 24-25 Nov, 2015, Melaka, Malaysia. https://conferencealerts.com/show-event?id=155213
institution	Universiti Teknologi Malaysia
building	UTM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Malaysia
content_source	UTM Institutional Repository
url_provider	http://eprints.utm.my/
topic	HD28 Management. Industrial Management
spellingShingle	HD28 Management. Industrial Management Lim, Lee Ping Ungku Ahmad, Ungku Norulkamar Ong, Choon Hee Job satisfaction and customer-oriented behavior of the Malaysian nurses
description	The purpose of this study is to examine the relationship between job satisfaction and customer-oriented behavior of the Malaysian nurses. 361 nurses were participated in the questionnaire survey. Descriptive analysis, independent t-Test, one-way ANOVA and regression analysis were employed to analyze the data. The findings of this study show that the respondents registered a high level of job satisfaction and customer-oriented behavior. The t-Test results for customeroriented behavior show significant differences between the female and male nurses. Female nurses were having higher level of customer-oriented behavior compare with the males. On the hand, One-way ANOVA results indicate that only the age group of 18 25 has significant differences in relation to customer-oriented behavior with the age group of 26 35. However, there are no significant differences for job satisfaction in association with the profile of the respondents. The regression analysis shows that there is a significant relationship between job satisfaction and customer-oriented behavior among the Malaysian nurses. The outcome of this paper explains the current state of -oriented behavior and suggests that job satisfaction is able to influence customer oriented behavior of the Malaysian nurses.
format	Conference or Workshop Item
author	Lim, Lee Ping Ungku Ahmad, Ungku Norulkamar Ong, Choon Hee
author_facet	Lim, Lee Ping Ungku Ahmad, Ungku Norulkamar Ong, Choon Hee
author_sort	Lim, Lee Ping
title	Job satisfaction and customer-oriented behavior of the Malaysian nurses
title_short	Job satisfaction and customer-oriented behavior of the Malaysian nurses
title_full	Job satisfaction and customer-oriented behavior of the Malaysian nurses
title_fullStr	Job satisfaction and customer-oriented behavior of the Malaysian nurses
title_full_unstemmed	Job satisfaction and customer-oriented behavior of the Malaysian nurses
title_sort	job satisfaction and customer-oriented behavior of the malaysian nurses
publishDate	2015
url	http://eprints.utm.my/id/eprint/63533/ https://conferencealerts.com/show-event?id=155213
_version_	1643655741595189248
score	13.211869

Job satisfaction and customer-oriented behavior of the Malaysian nurses

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