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Success model of internet banking: a conceptual framework

Internet banking is an outstanding application based on using Internet. Previous research has found that satisfaction, trust, commitment, and loyalty are important factors for Internet banking success. This paper identifies factors affecting Internet banking success and then provides a conceptual fr...

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Main Authors: Jafarpoor, Masoomeh, Mohamad Zakwan @ Zakuan, Norhayati, Parvari, Alireza, Mat Saman, Muhamad Zameri, Md. Ariff, Mohd. Shoki
Format: Article
Published: American Scientific Publishers 2014
Subjects:
HD Industries. Land use. Labor
Online Access:http://eprints.utm.my/id/eprint/62722/
http://dx.doi.org/10.1166/asl.2014.5705
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spelling my.utm.627222017-06-05T02:56:03Z http://eprints.utm.my/id/eprint/62722/ Success model of internet banking: a conceptual framework Jafarpoor, Masoomeh Mohamad Zakwan @ Zakuan, Norhayati Parvari, Alireza Mat Saman, Muhamad Zameri Md. Ariff, Mohd. Shoki HD Industries. Land use. Labor Internet banking is an outstanding application based on using Internet. Previous research has found that satisfaction, trust, commitment, and loyalty are important factors for Internet banking success. This paper identifies factors affecting Internet banking success and then provides a conceptual framework using termination cost, affective commitment, commitment website quality, service quality, perceived security, perceived privacy, satisfaction, trust and loyalty. American Scientific Publishers 2014 Article PeerReviewed Jafarpoor, Masoomeh and Mohamad Zakwan @ Zakuan, Norhayati and Parvari, Alireza and Mat Saman, Muhamad Zameri and Md. Ariff, Mohd. Shoki (2014) Success model of internet banking: a conceptual framework. Advanced Science Letters, 20 (42289). pp. 2230-2233. ISSN 1936-6612 http://dx.doi.org/10.1166/asl.2014.5705 DOI:10.1166/asl.2014.5705
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
topic HD Industries. Land use. Labor
spellingShingle HD Industries. Land use. Labor
Jafarpoor, Masoomeh
Mohamad Zakwan @ Zakuan, Norhayati
Parvari, Alireza
Mat Saman, Muhamad Zameri
Md. Ariff, Mohd. Shoki
Success model of internet banking: a conceptual framework
description Internet banking is an outstanding application based on using Internet. Previous research has found that satisfaction, trust, commitment, and loyalty are important factors for Internet banking success. This paper identifies factors affecting Internet banking success and then provides a conceptual framework using termination cost, affective commitment, commitment website quality, service quality, perceived security, perceived privacy, satisfaction, trust and loyalty.
format Article
author Jafarpoor, Masoomeh
Mohamad Zakwan @ Zakuan, Norhayati
Parvari, Alireza
Mat Saman, Muhamad Zameri
Md. Ariff, Mohd. Shoki
author_facet Jafarpoor, Masoomeh
Mohamad Zakwan @ Zakuan, Norhayati
Parvari, Alireza
Mat Saman, Muhamad Zameri
Md. Ariff, Mohd. Shoki
author_sort Jafarpoor, Masoomeh
title Success model of internet banking: a conceptual framework
title_short Success model of internet banking: a conceptual framework
title_full Success model of internet banking: a conceptual framework
title_fullStr Success model of internet banking: a conceptual framework
title_full_unstemmed Success model of internet banking: a conceptual framework
title_sort success model of internet banking: a conceptual framework
publisher American Scientific Publishers
publishDate 2014
url http://eprints.utm.my/id/eprint/62722/
http://dx.doi.org/10.1166/asl.2014.5705
_version_ 1643655503699509248
score 13.211869

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