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Leading change in social security organization (SOCSO)

This case is about Social Security Organization (SOCSO), a body governed by the Malaysian Ministry of Human Resources, which is made responsible to administer the Safety Social Schemes for all employees in the country. The case revolves around the Deputy CEO (Operations) cum Project Director of Busi...

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Main Authors: Jamil, Rossilah, Wong, Fong Wei
Format: Article
Language:English
Published: 2015
Subjects:
HB615-715 Entrepreneurship. Risk and uncertainty. Property
Online Access:http://eprints.utm.my/id/eprint/60310/1/RossilahJamil_2015_LeadingChangeInSocialSecurity.pdf
http://eprints.utm.my/id/eprint/60310/
https://business.utm.my/ijibs/issue/vol4-no1/55-
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spelling my.utm.603102022-04-20T07:33:26Z http://eprints.utm.my/id/eprint/60310/ Leading change in social security organization (SOCSO) Jamil, Rossilah Wong, Fong Wei HB615-715 Entrepreneurship. Risk and uncertainty. Property This case is about Social Security Organization (SOCSO), a body governed by the Malaysian Ministry of Human Resources, which is made responsible to administer the Safety Social Schemes for all employees in the country. The case revolves around the Deputy CEO (Operations) cum Project Director of Business Process Reengineering (BPR), Dato’ Mazlan Hairi. SOCSO was in the process of transferring its old Archaic IT system to a new IT system. The case describes various forms of organizational resistance in the transference process. The protagonist needs to plan and structure how to lead the change process. The case portrays the challenges that the protagonist has to overcome. The BPR is a high profile project in SOCSO, linked to the government’s transformation exercise. It receives much media coverage and the new IT system promises significant improvements in SOCSO’s service delivery. The BPR project had a bad start under the previous leader, an external consultant, which had left an air of suspicions and morality dents among the employees. The project is already a few months behind its schedule. Adding to these tense, the protagonist despite having good track records, has no prior experience in IT-related projects. Given all these factors, the assignment is a ‘break or make’ for Mazlan. 2015 Article PeerReviewed application/pdf en http://eprints.utm.my/id/eprint/60310/1/RossilahJamil_2015_LeadingChangeInSocialSecurity.pdf Jamil, Rossilah and Wong, Fong Wei (2015) Leading change in social security organization (SOCSO). The International Journal Of Innovation And Business Strategy (Ijibs), 4 (1). pp. 6-13. https://business.utm.my/ijibs/issue/vol4-no1/55-
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
language English
topic HB615-715 Entrepreneurship. Risk and uncertainty. Property
spellingShingle HB615-715 Entrepreneurship. Risk and uncertainty. Property
Jamil, Rossilah
Wong, Fong Wei
Leading change in social security organization (SOCSO)
description This case is about Social Security Organization (SOCSO), a body governed by the Malaysian Ministry of Human Resources, which is made responsible to administer the Safety Social Schemes for all employees in the country. The case revolves around the Deputy CEO (Operations) cum Project Director of Business Process Reengineering (BPR), Dato’ Mazlan Hairi. SOCSO was in the process of transferring its old Archaic IT system to a new IT system. The case describes various forms of organizational resistance in the transference process. The protagonist needs to plan and structure how to lead the change process. The case portrays the challenges that the protagonist has to overcome. The BPR is a high profile project in SOCSO, linked to the government’s transformation exercise. It receives much media coverage and the new IT system promises significant improvements in SOCSO’s service delivery. The BPR project had a bad start under the previous leader, an external consultant, which had left an air of suspicions and morality dents among the employees. The project is already a few months behind its schedule. Adding to these tense, the protagonist despite having good track records, has no prior experience in IT-related projects. Given all these factors, the assignment is a ‘break or make’ for Mazlan.
format Article
author Jamil, Rossilah
Wong, Fong Wei
author_facet Jamil, Rossilah
Wong, Fong Wei
author_sort Jamil, Rossilah
title Leading change in social security organization (SOCSO)
title_short Leading change in social security organization (SOCSO)
title_full Leading change in social security organization (SOCSO)
title_fullStr Leading change in social security organization (SOCSO)
title_full_unstemmed Leading change in social security organization (SOCSO)
title_sort leading change in social security organization (socso)
publishDate 2015
url http://eprints.utm.my/id/eprint/60310/1/RossilahJamil_2015_LeadingChangeInSocialSecurity.pdf
http://eprints.utm.my/id/eprint/60310/
https://business.utm.my/ijibs/issue/vol4-no1/55-
_version_ 1731225609122611200
score 13.211869

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