Asian extreme bank's customer resolution unit: it is getting on nerves

This case is positioned in banking industry where Melinda Paul, a Head of Customer Service Unit, Asian Extreme Bank (AEB) employed Sanjeev Mehan, an 28 years old young man with eight years of track record in banking industry. Sanjeev, who previously worked with a renowned Malaysian bank, looking for...

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Bibliographic Details
Main Authors: Hussin, Nazimah, Habib, Farzana Quoquab, Md. Husin, Maizaitulaidawati
Format: Article
Published: Azman Hashim International Business School 2015
Subjects:
Online Access:http://eprints.utm.my/id/eprint/60122/
https://business.utm.my/ijibs/issue/vol4-no1/57-asian-extreme-bank-s-customer-resolution-unit-it-is-getting-on-nerves
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