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Ranking measures for sustaining quality excellence practices: An empirical investigation

Organizations regardless of their size and sector need to measure and review their quality performance strategically and tactically for gaining a competitive advantage. The primary purpose of this paper is to empirically identify and analyze the measures perceived as important for assessing business...

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Main Authors: Doulatabadi, M., Yusof, S. M.
Format: Conference or Workshop Item
Published: 2015
Subjects:
HF Commerce
Online Access:http://eprints.utm.my/id/eprint/59443/
http://dx.doi.org/10.1007/978-3-662-47200-2_105
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spelling my.utm.594432021-12-15T03:39:14Z http://eprints.utm.my/id/eprint/59443/ Ranking measures for sustaining quality excellence practices: An empirical investigation Doulatabadi, M. Yusof, S. M. HF Commerce Organizations regardless of their size and sector need to measure and review their quality performance strategically and tactically for gaining a competitive advantage. The primary purpose of this paper is to empirically identify and analyze the measures perceived as important for assessing business excellence practices within the United Arab Emirates context. Eight factors with a total of 52 practice sub-factors have been identified and derived from an extensive literature review followed by expert’s panel assessment. A selfadministered questionnaire survey is conducted to confirm the adaptability of the proposed measured with 138 companies from different sector and business. The SPSS software was employed to perform the required statistical analysis of the data collected from surveys. Based on analysis, five factors including 29 sub-factors have proposed as excellence practices measures for assessing business excellence practices. The proposed measures then become the main constructs and basis for developing a self-assessment tool in the future research. 2015 Conference or Workshop Item PeerReviewed Doulatabadi, M. and Yusof, S. M. (2015) Ranking measures for sustaining quality excellence practices: An empirical investigation. In: International Conference on Industrial Engineering, Management Science and Applications, ICIMSA 2015, 26 - 28 May 2015, Tokyo, Japan. http://dx.doi.org/10.1007/978-3-662-47200-2_105
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
topic HF Commerce
spellingShingle HF Commerce
Doulatabadi, M.
Yusof, S. M.
Ranking measures for sustaining quality excellence practices: An empirical investigation
description Organizations regardless of their size and sector need to measure and review their quality performance strategically and tactically for gaining a competitive advantage. The primary purpose of this paper is to empirically identify and analyze the measures perceived as important for assessing business excellence practices within the United Arab Emirates context. Eight factors with a total of 52 practice sub-factors have been identified and derived from an extensive literature review followed by expert’s panel assessment. A selfadministered questionnaire survey is conducted to confirm the adaptability of the proposed measured with 138 companies from different sector and business. The SPSS software was employed to perform the required statistical analysis of the data collected from surveys. Based on analysis, five factors including 29 sub-factors have proposed as excellence practices measures for assessing business excellence practices. The proposed measures then become the main constructs and basis for developing a self-assessment tool in the future research.
format Conference or Workshop Item
author Doulatabadi, M.
Yusof, S. M.
author_facet Doulatabadi, M.
Yusof, S. M.
author_sort Doulatabadi, M.
title Ranking measures for sustaining quality excellence practices: An empirical investigation
title_short Ranking measures for sustaining quality excellence practices: An empirical investigation
title_full Ranking measures for sustaining quality excellence practices: An empirical investigation
title_fullStr Ranking measures for sustaining quality excellence practices: An empirical investigation
title_full_unstemmed Ranking measures for sustaining quality excellence practices: An empirical investigation
title_sort ranking measures for sustaining quality excellence practices: an empirical investigation
publishDate 2015
url http://eprints.utm.my/id/eprint/59443/
http://dx.doi.org/10.1007/978-3-662-47200-2_105
_version_ 1720436910760919040
score 13.211869

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