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Exploring shared services from an is perspective: a literature review and research agenda

Shared services have gained significance as an organizational arrangement, in particular for support functions, to reduce costs, increase quality, and create new capabilities. The information systems (IS) function is amenable to sharing arrangements and information systems can enable sharing in othe...

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Main Authors: Fielt, Erwin, Bandara, Wasana, Miskon, Suraya, Gable, Guy G.
Format: Article
Published: Journals at AIS Electronic Library (AISeL) 2014
Subjects:
QA75 Electronic computers. Computer science
Online Access:http://eprints.utm.my/id/eprint/52817/
https://aisel.aisnet.org/cais/vol34/iss1/54
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spelling my.utm.528172018-07-04T11:51:14Z http://eprints.utm.my/id/eprint/52817/ Exploring shared services from an is perspective: a literature review and research agenda Fielt, Erwin Bandara, Wasana Miskon, Suraya Gable, Guy G. QA75 Electronic computers. Computer science Shared services have gained significance as an organizational arrangement, in particular for support functions, to reduce costs, increase quality, and create new capabilities. The information systems (IS) function is amenable to sharing arrangements and information systems can enable sharing in other functional areas. However, despite being a promising area for IS research, literature on shared services in the IS discipline is scarce and scattered. There is still little consensus on what shared services is. Moreover, a thorough understanding of why shared services are adopted, who are involved, and how things are shared is lacking. In this article, we set out to progress IS research on shared services by establishing a common ground for future research and proposing a research agenda to shape the field based on an analysis of the IS literature. We present a holistic and inclusive definition, discuss the primacy of economic-strategic objectives so far, and introduce conceptual frameworks for stakeholders and the notion of sharing. We also provide an overview of the theories and research methods applied. We propose a research agenda that addresses fundamental issues related to objectives, stakeholders, and the notion of sharing to lay the foundation for taking IS research on shared services forward. Journals at AIS Electronic Library (AISeL) 2014 Article PeerReviewed Fielt, Erwin and Bandara, Wasana and Miskon, Suraya and Gable, Guy G. (2014) Exploring shared services from an is perspective: a literature review and research agenda. Communications of the Association for Information Systems, 34 (1). pp. 1001-1040. https://aisel.aisnet.org/cais/vol34/iss1/54
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
topic QA75 Electronic computers. Computer science
spellingShingle QA75 Electronic computers. Computer science
Fielt, Erwin
Bandara, Wasana
Miskon, Suraya
Gable, Guy G.
Exploring shared services from an is perspective: a literature review and research agenda
description Shared services have gained significance as an organizational arrangement, in particular for support functions, to reduce costs, increase quality, and create new capabilities. The information systems (IS) function is amenable to sharing arrangements and information systems can enable sharing in other functional areas. However, despite being a promising area for IS research, literature on shared services in the IS discipline is scarce and scattered. There is still little consensus on what shared services is. Moreover, a thorough understanding of why shared services are adopted, who are involved, and how things are shared is lacking. In this article, we set out to progress IS research on shared services by establishing a common ground for future research and proposing a research agenda to shape the field based on an analysis of the IS literature. We present a holistic and inclusive definition, discuss the primacy of economic-strategic objectives so far, and introduce conceptual frameworks for stakeholders and the notion of sharing. We also provide an overview of the theories and research methods applied. We propose a research agenda that addresses fundamental issues related to objectives, stakeholders, and the notion of sharing to lay the foundation for taking IS research on shared services forward.
format Article
author Fielt, Erwin
Bandara, Wasana
Miskon, Suraya
Gable, Guy G.
author_facet Fielt, Erwin
Bandara, Wasana
Miskon, Suraya
Gable, Guy G.
author_sort Fielt, Erwin
title Exploring shared services from an is perspective: a literature review and research agenda
title_short Exploring shared services from an is perspective: a literature review and research agenda
title_full Exploring shared services from an is perspective: a literature review and research agenda
title_fullStr Exploring shared services from an is perspective: a literature review and research agenda
title_full_unstemmed Exploring shared services from an is perspective: a literature review and research agenda
title_sort exploring shared services from an is perspective: a literature review and research agenda
publisher Journals at AIS Electronic Library (AISeL)
publishDate 2014
url http://eprints.utm.my/id/eprint/52817/
https://aisel.aisnet.org/cais/vol34/iss1/54
_version_ 1643653268064174080
score 13.211869

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