Classification of web based service user types
Due to the rapid development of information technology, many firms have already or plan to move from traditional service to electronic environment. One of the important factor issues which need to be considered is the user acceptance of e-service technology. In order to evaluate the adoption of web...
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| Main Authors: | , , , |
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| Format: | Article |
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IEEE Computer Society
2014
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/52124/ http://dx.doi.org/10.1109/ACSAT.2013.103 |
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| Summary: | Due to the rapid development of information technology, many firms have already or plan to move from traditional service to electronic environment. One of the important factor issues which need to be considered is the user acceptance of e-service technology. In order to evaluate the adoption of web based information technology, it is vital to release the users' needs. Therefore, the diversity of Web based service user types need to be recognized. This paper is going to classify the e-service users based on their experience, purpose of usage and geographical place. |
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