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The human touch of quality culture towards motivation to work in UTM

Total Quality Management (TQM) is a management philosophy which emphasizes the need to meet customer needs precisely, the importance of doing things right from the start, and the importance of recognizing that quality improvement will truly be achieved only when it is a goal of company employees and...

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Main Authors: Muktar, Syaharizatul Norizwan, Ahmad, Norlin, Othman, Aniza, Abu Bakar, Thuaibah @ Suaibah, Ahmad, Norhaiza, Azman, Sariati, Jamil, Rossilah, Abd. Patah, Salwa, Pardi, Ummi Nadia
Format: Monograph
Language:English
Published: Faculty of Management and Human Resource Development 2005
Subjects:
H Social Sciences (General)
Online Access:http://eprints.utm.my/id/eprint/4552/1/75110.pdf
http://eprints.utm.my/id/eprint/4552/
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spelling my.utm.45522017-08-09T01:04:14Z http://eprints.utm.my/id/eprint/4552/ The human touch of quality culture towards motivation to work in UTM Muktar, Syaharizatul Norizwan Ahmad, Norlin Othman, Aniza Abu Bakar, Thuaibah @ Suaibah Ahmad, Norhaiza Azman, Sariati Jamil, Rossilah Abd. Patah, Salwa Pardi, Ummi Nadia H Social Sciences (General) Total Quality Management (TQM) is a management philosophy which emphasizes the need to meet customer needs precisely, the importance of doing things right from the start, and the importance of recognizing that quality improvement will truly be achieved only when it is a goal of company employees and becomes part of the culture of the entire organization. Therefore, a study concerning academician’s awareness and perception of the soft side in quality culture was carried out in Universiti Teknologi Malaysia (UTM). The main objectives of this study are to investigate the level of understanding towards values in quality culture among UTM’s academic staff; to investigate the implementation of human touch aspects in UTM’s quality culture; to identify the relation between the human touch aspects in quality culture and motivation to work, and lastly to identify the most dominance factors of human touch aspects for the implementation of quality culture in UTM. The study consists of 198 academic staff as research respondents. Finding revealed that majority UTM’s academic staff have good understanding towards the values given in quality culture. The findings of this study also showed that the level of perceptions among academicians towards the human touch of quality culture is at the level of average. This reveals that UTM’s academic staff still believes the existing of human touch aspects in order to implement the quality culture in UTM that including team working, sharing information and communication, empowerment, job design, creativity and innovation. The findings further elaborated that all the five aspects of human touch in quality culture had shown positive significant correlation towards motivation to work. The best predictor of human touch aspects in quality culture towards motivation to work was empowerment followed by sharing information and communication; creativity and innovation; job design and lastly team working. Faculty of Management and Human Resource Development 2005-06-30 Monograph NonPeerReviewed application/pdf en http://eprints.utm.my/id/eprint/4552/1/75110.pdf Muktar, Syaharizatul Norizwan and Ahmad, Norlin and Othman, Aniza and Abu Bakar, Thuaibah @ Suaibah and Ahmad, Norhaiza and Azman, Sariati and Jamil, Rossilah and Abd. Patah, Salwa and Pardi, Ummi Nadia (2005) The human touch of quality culture towards motivation to work in UTM. Project Report. Faculty of Management and Human Resource Development, Skudai, Johor. (Unpublished)
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
language English
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Muktar, Syaharizatul Norizwan
Ahmad, Norlin
Othman, Aniza
Abu Bakar, Thuaibah @ Suaibah
Ahmad, Norhaiza
Azman, Sariati
Jamil, Rossilah
Abd. Patah, Salwa
Pardi, Ummi Nadia
The human touch of quality culture towards motivation to work in UTM
description Total Quality Management (TQM) is a management philosophy which emphasizes the need to meet customer needs precisely, the importance of doing things right from the start, and the importance of recognizing that quality improvement will truly be achieved only when it is a goal of company employees and becomes part of the culture of the entire organization. Therefore, a study concerning academician’s awareness and perception of the soft side in quality culture was carried out in Universiti Teknologi Malaysia (UTM). The main objectives of this study are to investigate the level of understanding towards values in quality culture among UTM’s academic staff; to investigate the implementation of human touch aspects in UTM’s quality culture; to identify the relation between the human touch aspects in quality culture and motivation to work, and lastly to identify the most dominance factors of human touch aspects for the implementation of quality culture in UTM. The study consists of 198 academic staff as research respondents. Finding revealed that majority UTM’s academic staff have good understanding towards the values given in quality culture. The findings of this study also showed that the level of perceptions among academicians towards the human touch of quality culture is at the level of average. This reveals that UTM’s academic staff still believes the existing of human touch aspects in order to implement the quality culture in UTM that including team working, sharing information and communication, empowerment, job design, creativity and innovation. The findings further elaborated that all the five aspects of human touch in quality culture had shown positive significant correlation towards motivation to work. The best predictor of human touch aspects in quality culture towards motivation to work was empowerment followed by sharing information and communication; creativity and innovation; job design and lastly team working.
format Monograph
author Muktar, Syaharizatul Norizwan
Ahmad, Norlin
Othman, Aniza
Abu Bakar, Thuaibah @ Suaibah
Ahmad, Norhaiza
Azman, Sariati
Jamil, Rossilah
Abd. Patah, Salwa
Pardi, Ummi Nadia
author_facet Muktar, Syaharizatul Norizwan
Ahmad, Norlin
Othman, Aniza
Abu Bakar, Thuaibah @ Suaibah
Ahmad, Norhaiza
Azman, Sariati
Jamil, Rossilah
Abd. Patah, Salwa
Pardi, Ummi Nadia
author_sort Muktar, Syaharizatul Norizwan
title The human touch of quality culture towards motivation to work in UTM
title_short The human touch of quality culture towards motivation to work in UTM
title_full The human touch of quality culture towards motivation to work in UTM
title_fullStr The human touch of quality culture towards motivation to work in UTM
title_full_unstemmed The human touch of quality culture towards motivation to work in UTM
title_sort human touch of quality culture towards motivation to work in utm
publisher Faculty of Management and Human Resource Development
publishDate 2005
url http://eprints.utm.my/id/eprint/4552/1/75110.pdf
http://eprints.utm.my/id/eprint/4552/
_version_ 1643644087643930624
score 13.211869

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