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User experience: challenges and opportunities

User expectations, motivations and feelings when using a product or encountering a system have urged the need to investigate beyond the traditional functionality and usability concerns by assessing and designing for the user experience. Having this realized, we can ensure positive user experience as...

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Main Authors:	Allam, A. H., Che Hussin, Ab. Razak, Mohamed Dahlan, Halina
Format:	Article
Published:	2013
Subjects:	QA75 Electronic computers. Computer science
Online Access:	http://eprints.utm.my/id/eprint/40804/
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id	my.utm.40804
record_format	eprints
spelling	my.utm.408042017-08-13T03:39:41Z http://eprints.utm.my/id/eprint/40804/ User experience: challenges and opportunities Allam, A. H. Che Hussin, Ab. Razak Mohamed Dahlan, Halina QA75 Electronic computers. Computer science User expectations, motivations and feelings when using a product or encountering a system have urged the need to investigate beyond the traditional functionality and usability concerns by assessing and designing for the user experience. Having this realized, we can ensure positive user experience as well as desirable products. This paper aims at providing an overview of the main concepts and principles related to user experience. The topics discussed in this paper cover both theories from the academia as well as empirical studies from the industry. Due to misconception of user experience, it was found that industry depends on and uses the traditional usability methods in the product development as user experience practices. As a result, this paper discusses and elaborates the relationship between conventional usability and user experience in addition to the variety of methods which can be used for user experience evaluation during different time spans. Furthermore, user experience extends over different areas such as human computer interaction, and product design and development. Knowledge and concepts related to user experience are scattered due to the dynamic concepts of user experience. In other words, authors tend to discuss the user experience from their own perspective and interest. Hence, this paper is trying to provide and establish a holistic understanding of the user experience by covering different topics related to user experience. The output of this paper may provide and assist researchers and practitioners to establish a base to aid in proper understanding of user experience, its concepts and principles. 2013 Article PeerReviewed Allam, A. H. and Che Hussin, Ab. Razak and Mohamed Dahlan, Halina (2013) User experience: challenges and opportunities. Journal of Information Systems Research and Innovation (JISRI), 3 (n/a). pp. 28-36. ISSN 2289-1358
institution	Universiti Teknologi Malaysia
building	UTM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Malaysia
content_source	UTM Institutional Repository
url_provider	http://eprints.utm.my/
topic	QA75 Electronic computers. Computer science
spellingShingle	QA75 Electronic computers. Computer science Allam, A. H. Che Hussin, Ab. Razak Mohamed Dahlan, Halina User experience: challenges and opportunities
description	User expectations, motivations and feelings when using a product or encountering a system have urged the need to investigate beyond the traditional functionality and usability concerns by assessing and designing for the user experience. Having this realized, we can ensure positive user experience as well as desirable products. This paper aims at providing an overview of the main concepts and principles related to user experience. The topics discussed in this paper cover both theories from the academia as well as empirical studies from the industry. Due to misconception of user experience, it was found that industry depends on and uses the traditional usability methods in the product development as user experience practices. As a result, this paper discusses and elaborates the relationship between conventional usability and user experience in addition to the variety of methods which can be used for user experience evaluation during different time spans. Furthermore, user experience extends over different areas such as human computer interaction, and product design and development. Knowledge and concepts related to user experience are scattered due to the dynamic concepts of user experience. In other words, authors tend to discuss the user experience from their own perspective and interest. Hence, this paper is trying to provide and establish a holistic understanding of the user experience by covering different topics related to user experience. The output of this paper may provide and assist researchers and practitioners to establish a base to aid in proper understanding of user experience, its concepts and principles.
format	Article
author	Allam, A. H. Che Hussin, Ab. Razak Mohamed Dahlan, Halina
author_facet	Allam, A. H. Che Hussin, Ab. Razak Mohamed Dahlan, Halina
author_sort	Allam, A. H.
title	User experience: challenges and opportunities
title_short	User experience: challenges and opportunities
title_full	User experience: challenges and opportunities
title_fullStr	User experience: challenges and opportunities
title_full_unstemmed	User experience: challenges and opportunities
title_sort	user experience: challenges and opportunities
publishDate	2013
url	http://eprints.utm.my/id/eprint/40804/
_version_	1643650561640235008
score	13.211869

User experience: challenges and opportunities

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