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The effect of soft factors and quality improvement on performance of Malaysia’s electrical and electronics industry

First, this study analyze the relationships among the soft factors, quality improvement, and organizational performance, and second, advanced the study by examining quality improvement as an organizational development practice in mediating the relationship between soft factors and organizational per...

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Main Authors: Abdullah, Muhammad Madi, Tari, Juan Jose, Akhtar, Shazia
Format: Article
Published: World Academic Press 2010
Subjects:
TK Electrical engineering. Electronics Nuclear engineering
Online Access:http://eprints.utm.my/id/eprint/38433/
https://www.tandfonline.com/doi/abs/10.1080/17509653.2010.10671089
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spelling my.utm.384332018-09-30T08:15:35Z http://eprints.utm.my/id/eprint/38433/ The effect of soft factors and quality improvement on performance of Malaysia’s electrical and electronics industry Abdullah, Muhammad Madi Tari, Juan Jose Akhtar, Shazia TK Electrical engineering. Electronics Nuclear engineering First, this study analyze the relationships among the soft factors, quality improvement, and organizational performance, and second, advanced the study by examining quality improvement as an organizational development practice in mediating the relationship between soft factors and organizational performance in 255 Malaysia’s Electrical and Electronics (E&E) firms. Structural equation modeling statistical technique was used to test the proposed theoretical model. The findings revealed that, five of the soft factors, namely: management commitment, customer focus, employee involvement, reward and recognition, and supplier relationship explained almost 94 percent of the variation in quality improvement. Four soft factors, namely: management commitment, customer focus, reward and recognition, and employee involvement were significant predictors of organizational performance. The study found that reward and recognition exerts the strongest total effect on organizational performance. The next strongest total effect is customer focus. World Academic Press 2010 Article PeerReviewed Abdullah, Muhammad Madi and Tari, Juan Jose and Akhtar, Shazia (2010) The effect of soft factors and quality improvement on performance of Malaysia’s electrical and electronics industry. International Journal of Management Science and Engineering Management, 5 (1). pp. 39-43. ISSN 1750-9653 (Print ); 1750-9661 (Electronic) https://www.tandfonline.com/doi/abs/10.1080/17509653.2010.10671089
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
topic TK Electrical engineering. Electronics Nuclear engineering
spellingShingle TK Electrical engineering. Electronics Nuclear engineering
Abdullah, Muhammad Madi
Tari, Juan Jose
Akhtar, Shazia
The effect of soft factors and quality improvement on performance of Malaysia’s electrical and electronics industry
description First, this study analyze the relationships among the soft factors, quality improvement, and organizational performance, and second, advanced the study by examining quality improvement as an organizational development practice in mediating the relationship between soft factors and organizational performance in 255 Malaysia’s Electrical and Electronics (E&E) firms. Structural equation modeling statistical technique was used to test the proposed theoretical model. The findings revealed that, five of the soft factors, namely: management commitment, customer focus, employee involvement, reward and recognition, and supplier relationship explained almost 94 percent of the variation in quality improvement. Four soft factors, namely: management commitment, customer focus, reward and recognition, and employee involvement were significant predictors of organizational performance. The study found that reward and recognition exerts the strongest total effect on organizational performance. The next strongest total effect is customer focus.
format Article
author Abdullah, Muhammad Madi
Tari, Juan Jose
Akhtar, Shazia
author_facet Abdullah, Muhammad Madi
Tari, Juan Jose
Akhtar, Shazia
author_sort Abdullah, Muhammad Madi
title The effect of soft factors and quality improvement on performance of Malaysia’s electrical and electronics industry
title_short The effect of soft factors and quality improvement on performance of Malaysia’s electrical and electronics industry
title_full The effect of soft factors and quality improvement on performance of Malaysia’s electrical and electronics industry
title_fullStr The effect of soft factors and quality improvement on performance of Malaysia’s electrical and electronics industry
title_full_unstemmed The effect of soft factors and quality improvement on performance of Malaysia’s electrical and electronics industry
title_sort effect of soft factors and quality improvement on performance of malaysia’s electrical and electronics industry
publisher World Academic Press
publishDate 2010
url http://eprints.utm.my/id/eprint/38433/
https://www.tandfonline.com/doi/abs/10.1080/17509653.2010.10671089
_version_ 1643650246727696384
score 13.211869

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