Improving the process of capturing clients’ needs
Understanding of customer’s need is very crucial for any organisation to ensure that their need can be fully realised. Therefore, it is important for organisation to have a systematic approach to capture their client requirements. For Jabatan Kerja Raya (JKR) this system has been developed and imple...
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| Format: | Thesis |
| Language: | English |
| Published: |
2010
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| Online Access: | http://eprints.utm.my/id/eprint/36568/5/FaizahIbrahimMFKA2010.pdf http://eprints.utm.my/id/eprint/36568/ |
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