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Overall performance measurement for logistics operations

Logistics and Supply Chain Management (LSCM) has become common practice across all industries, however, the topic of Logistics Performance Measurement (LPM) does not receive adequate attention therein. Current logistics operations performance measurement systems in MOX (subject for the case study) a...

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Main Authors: Jamaludin, Khairur Rijal, Abdul Talib, Hayati @ Habibah, Tan, Chiaw Hooi
Format: Monograph
Language:English
Published: Universiti Teknologi Malaysia 2006
Subjects:
HD Industries. Land use. Labor
Online Access:http://eprints.utm.my/id/eprint/2998/1/75217.pdf
http://eprints.utm.my/id/eprint/2998/
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spelling my.utm.29982017-09-27T06:46:00Z http://eprints.utm.my/id/eprint/2998/ Overall performance measurement for logistics operations Jamaludin, Khairur Rijal Abdul Talib, Hayati @ Habibah Tan, Chiaw Hooi HD Industries. Land use. Labor Logistics and Supply Chain Management (LSCM) has become common practice across all industries, however, the topic of Logistics Performance Measurement (LPM) does not receive adequate attention therein. Current logistics operations performance measurement systems in MOX (subject for the case study) are also inadequate because they rely heavily on the use of cost as a primary (if not sole) measure. More often than not, they are inconsistent with the strategic goals of the organizations, and do not consider the effects of uncertainty. In the transportation and distribution sector, as in many others, it is important to have a good performance in operations. A good performance measurement system is a necessity for a company to grow and sustain industry leadership. As an indispensable management tool, performance measurement provides the necessary assistance for performance improvement in pursuit of supply chain excellence. The main objective of this project is to study and understands the existing logistics operations performance measurement systems in MOX and identifies its drawbacks, and suggests improvements in line with the excellent practices. The scope of discussion is focusing on safety, productivity, costs and delivery reliability of the department. Interviews and discussions with management team have been conducted; strategies tools such as SWOT analysis, CPM analsyis and etc. have also been applied in executing this project. Upon completion, a set of Critical Success Factors (CSF) and Key Operational Factors (KOF) of the department will be identified and put together as an overall performance measurement matrixs for the department. As stated earlier, a good performance measurement systems supports sound management decisions. It is believed that the newly developed Overall Performance Measurement System is effective as it provides high quality, reliable, and timely information to influence management's decisions and employee's behavior. Universiti Teknologi Malaysia 2006 Monograph NonPeerReviewed application/pdf en http://eprints.utm.my/id/eprint/2998/1/75217.pdf Jamaludin, Khairur Rijal and Abdul Talib, Hayati @ Habibah and Tan, Chiaw Hooi (2006) Overall performance measurement for logistics operations. Project Report. Universiti Teknologi Malaysia, Kuala Lumpur. (Unpublished) 75217
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
language English
topic HD Industries. Land use. Labor
spellingShingle HD Industries. Land use. Labor
Jamaludin, Khairur Rijal
Abdul Talib, Hayati @ Habibah
Tan, Chiaw Hooi
Overall performance measurement for logistics operations
description Logistics and Supply Chain Management (LSCM) has become common practice across all industries, however, the topic of Logistics Performance Measurement (LPM) does not receive adequate attention therein. Current logistics operations performance measurement systems in MOX (subject for the case study) are also inadequate because they rely heavily on the use of cost as a primary (if not sole) measure. More often than not, they are inconsistent with the strategic goals of the organizations, and do not consider the effects of uncertainty. In the transportation and distribution sector, as in many others, it is important to have a good performance in operations. A good performance measurement system is a necessity for a company to grow and sustain industry leadership. As an indispensable management tool, performance measurement provides the necessary assistance for performance improvement in pursuit of supply chain excellence. The main objective of this project is to study and understands the existing logistics operations performance measurement systems in MOX and identifies its drawbacks, and suggests improvements in line with the excellent practices. The scope of discussion is focusing on safety, productivity, costs and delivery reliability of the department. Interviews and discussions with management team have been conducted; strategies tools such as SWOT analysis, CPM analsyis and etc. have also been applied in executing this project. Upon completion, a set of Critical Success Factors (CSF) and Key Operational Factors (KOF) of the department will be identified and put together as an overall performance measurement matrixs for the department. As stated earlier, a good performance measurement systems supports sound management decisions. It is believed that the newly developed Overall Performance Measurement System is effective as it provides high quality, reliable, and timely information to influence management's decisions and employee's behavior.
format Monograph
author Jamaludin, Khairur Rijal
Abdul Talib, Hayati @ Habibah
Tan, Chiaw Hooi
author_facet Jamaludin, Khairur Rijal
Abdul Talib, Hayati @ Habibah
Tan, Chiaw Hooi
author_sort Jamaludin, Khairur Rijal
title Overall performance measurement for logistics operations
title_short Overall performance measurement for logistics operations
title_full Overall performance measurement for logistics operations
title_fullStr Overall performance measurement for logistics operations
title_full_unstemmed Overall performance measurement for logistics operations
title_sort overall performance measurement for logistics operations
publisher Universiti Teknologi Malaysia
publishDate 2006
url http://eprints.utm.my/id/eprint/2998/1/75217.pdf
http://eprints.utm.my/id/eprint/2998/
_version_ 1643643712827293696
score 13.211869

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