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Customer service and maintenance system

Customer Service and Maintenance System is believed to be found under one of many modules of a Customer Relationship Management. It is crucial that the system to be developed in line with company’s business objectives. This is to ensure that the system is well developed, so that every part of the...

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Bibliographic Details
Main Author: Shamsudin, Adam
Format: Thesis
Language:English
Published: 2006
Subjects:
H Social Sciences (General)
QA75 Electronic computers. Computer science
Online Access:http://eprints.utm.my/id/eprint/2708/1/AdamShamsudinMFC2006.pdf
http://eprints.utm.my/id/eprint/2708/
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spelling my.utm.27082018-06-25T00:41:27Z http://eprints.utm.my/id/eprint/2708/ Customer service and maintenance system Shamsudin, Adam H Social Sciences (General) QA75 Electronic computers. Computer science Customer Service and Maintenance System is believed to be found under one of many modules of a Customer Relationship Management. It is crucial that the system to be developed in line with company’s business objectives. This is to ensure that the system is well developed, so that every part of the modules and functions will be fully utilized by the System Engineer, Managers, and Higher Management personnel. Apart from that, this project enables our participants to gather enormous amount of knowledge, not just in system development, but the whole process of managing every single phase of project development. This project is developed with the help of Unified Modeling Language as one of the development tool. The basic concept of this system is to promote the needs of catering the customer’s breakdown calls, and logging it into a nice and well-defined database. It helps the company to be at much competitive with the other multi-national organizations in terms of much higher service quality 2006-04 Thesis NonPeerReviewed application/pdf en http://eprints.utm.my/id/eprint/2708/1/AdamShamsudinMFC2006.pdf Shamsudin, Adam (2006) Customer service and maintenance system. Masters thesis, Universiti Teknologi Malaysia, Faculty of Computer Science and Information System.
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
language English
topic H Social Sciences (General)
QA75 Electronic computers. Computer science
spellingShingle H Social Sciences (General)
QA75 Electronic computers. Computer science
Shamsudin, Adam
Customer service and maintenance system
description Customer Service and Maintenance System is believed to be found under one of many modules of a Customer Relationship Management. It is crucial that the system to be developed in line with company’s business objectives. This is to ensure that the system is well developed, so that every part of the modules and functions will be fully utilized by the System Engineer, Managers, and Higher Management personnel. Apart from that, this project enables our participants to gather enormous amount of knowledge, not just in system development, but the whole process of managing every single phase of project development. This project is developed with the help of Unified Modeling Language as one of the development tool. The basic concept of this system is to promote the needs of catering the customer’s breakdown calls, and logging it into a nice and well-defined database. It helps the company to be at much competitive with the other multi-national organizations in terms of much higher service quality
format Thesis
author Shamsudin, Adam
author_facet Shamsudin, Adam
author_sort Shamsudin, Adam
title Customer service and maintenance system
title_short Customer service and maintenance system
title_full Customer service and maintenance system
title_fullStr Customer service and maintenance system
title_full_unstemmed Customer service and maintenance system
title_sort customer service and maintenance system
publishDate 2006
url http://eprints.utm.my/id/eprint/2708/1/AdamShamsudinMFC2006.pdf
http://eprints.utm.my/id/eprint/2708/
_version_ 1643643634877202432
score 13.211869

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