Proposed relationship of TQM and organisational performance using structured equation modelling
Total quality management (TQM) has been considered as an infrastructural strategy in the operations management research field. It is one of the most recognised models for operational excellence besides lean operation, supply chain management, and technology management. Both manufacturing and service...
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| Main Authors: | , , , |
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| Format: | Article |
| Published: |
Taylor & Francis
2010
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/26676/ http://dx.doi.org/10.1080/14783360903550020 |
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