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Quality cost in the construction industry-preliminary findings in Malaysia

One of the key areas being emphasis in ISO 9001 Quality Management System (QMS) is performance measurement towards continual improvement. Among the primary measuring tools is quality cost approach. Quality cost has been well practice in manufacturing sector but slowly gain its importance in construc...

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Main Authors: Che Ali, Mukhtar, Md. Zin, Rosli, Abd Hamid, Zuhairi, Ayub, Abdul Rahman
Format: Article
Language:English
Published: Faculty of the Built Environment University of Malaya 2010
Subjects:
TA Engineering (General). Civil engineering (General)
Online Access:http://eprints.utm.my/id/eprint/25974/2/vol603.pdf
http://eprints.utm.my/id/eprint/25974/
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spelling my.utm.259742017-10-13T12:27:47Z http://eprints.utm.my/id/eprint/25974/ Quality cost in the construction industry-preliminary findings in Malaysia Che Ali, Mukhtar Md. Zin, Rosli Abd Hamid, Zuhairi Ayub, Abdul Rahman TA Engineering (General). Civil engineering (General) One of the key areas being emphasis in ISO 9001 Quality Management System (QMS) is performance measurement towards continual improvement. Among the primary measuring tools is quality cost approach. Quality cost has been well practice in manufacturing sector but slowly gain its importance in construction industry. In fact Project Management Body of Knowledge (PMBOK) has reckoned quality cost as one of the tool and technique in few of its management processes. In view of such circumstances that has prompted an effort to undertake a study to ascertain the level of knowledge and practice on quality cost in Malaysian construction landscape. The targeted group of respondents was the personnel in the project management team. Capitalizing Construction Industry Development Board (CIDB) National Electronic Tendering Initiatives (NETI) road shows which were held in year 2007 throughout the country, the author was able to garner 263 respondents representing the project management team. Subsequently the data gathered from the completed forms were analyzed using Statistical Package for Social Science (SPSS) software. General findings indicated that the level of knowledge and practice on quality cost among the project management team were relatively low. One of the main contributing factors was poor knowledge in the area related to quality cost. Despite of such scenario most of the respondents showed their interest in acquiring knowledge in the field of quality cost. Hence quality cost approach is at the infancy stage in Malaysian construction industry. Faculty of the Built Environment University of Malaya 2010 Article PeerReviewed text/html en http://eprints.utm.my/id/eprint/25974/2/vol603.pdf Che Ali, Mukhtar and Md. Zin, Rosli and Abd Hamid, Zuhairi and Ayub, Abdul Rahman (2010) Quality cost in the construction industry-preliminary findings in Malaysia. The Journal of The Design and Build Environment , 6 . pp. 29-43. ISSN 1823-4208
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
language English
topic TA Engineering (General). Civil engineering (General)
spellingShingle TA Engineering (General). Civil engineering (General)
Che Ali, Mukhtar
Md. Zin, Rosli
Abd Hamid, Zuhairi
Ayub, Abdul Rahman
Quality cost in the construction industry-preliminary findings in Malaysia
description One of the key areas being emphasis in ISO 9001 Quality Management System (QMS) is performance measurement towards continual improvement. Among the primary measuring tools is quality cost approach. Quality cost has been well practice in manufacturing sector but slowly gain its importance in construction industry. In fact Project Management Body of Knowledge (PMBOK) has reckoned quality cost as one of the tool and technique in few of its management processes. In view of such circumstances that has prompted an effort to undertake a study to ascertain the level of knowledge and practice on quality cost in Malaysian construction landscape. The targeted group of respondents was the personnel in the project management team. Capitalizing Construction Industry Development Board (CIDB) National Electronic Tendering Initiatives (NETI) road shows which were held in year 2007 throughout the country, the author was able to garner 263 respondents representing the project management team. Subsequently the data gathered from the completed forms were analyzed using Statistical Package for Social Science (SPSS) software. General findings indicated that the level of knowledge and practice on quality cost among the project management team were relatively low. One of the main contributing factors was poor knowledge in the area related to quality cost. Despite of such scenario most of the respondents showed their interest in acquiring knowledge in the field of quality cost. Hence quality cost approach is at the infancy stage in Malaysian construction industry.
format Article
author Che Ali, Mukhtar
Md. Zin, Rosli
Abd Hamid, Zuhairi
Ayub, Abdul Rahman
author_facet Che Ali, Mukhtar
Md. Zin, Rosli
Abd Hamid, Zuhairi
Ayub, Abdul Rahman
author_sort Che Ali, Mukhtar
title Quality cost in the construction industry-preliminary findings in Malaysia
title_short Quality cost in the construction industry-preliminary findings in Malaysia
title_full Quality cost in the construction industry-preliminary findings in Malaysia
title_fullStr Quality cost in the construction industry-preliminary findings in Malaysia
title_full_unstemmed Quality cost in the construction industry-preliminary findings in Malaysia
title_sort quality cost in the construction industry-preliminary findings in malaysia
publisher Faculty of the Built Environment University of Malaya
publishDate 2010
url http://eprints.utm.my/id/eprint/25974/2/vol603.pdf
http://eprints.utm.my/id/eprint/25974/
_version_ 1643647641938034688
score 13.211869

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