Cover Image

Supplier selection procedure in telecommunication industry

Managing supply chain is important for every organization because it has become a major element in a global economy. The supply chain is a primary system that moves the products or services from supplier to customer. Poor performance in delivering the services will essentially affect customer satisf...

Full description

Saved in:
Bibliographic Details
Main Authors: Ishak, Norafeezah, Dziyauddin, Rudzidatul Akmam, Abdullah, Haslaile
Format: Conference or Workshop Item
Language:English
Published: Penerbit, USM 2015
Subjects:
T Technology (General)
Online Access:http://eprints.utm.my/id/eprint/25906/1/HaslaileAbdullahNorafeezah2015_SupplierSelectionProcedureinTelecommunication.pdf
http://eprints.utm.my/id/eprint/25906/
http://www.ingentaconnect.com/content/asp/asl/2015/00000021/00000006/art00011?crawler=true&mimetype=application/pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.utm.25906
record_format eprints
spelling my.utm.259062017-03-05T06:25:56Z http://eprints.utm.my/id/eprint/25906/ Supplier selection procedure in telecommunication industry Ishak, Norafeezah Dziyauddin, Rudzidatul Akmam Abdullah, Haslaile T Technology (General) Managing supply chain is important for every organization because it has become a major element in a global economy. The supply chain is a primary system that moves the products or services from supplier to customer. Poor performance in delivering the services will essentially affect customer satisfaction. Previous studies have shown the effects of supplier selection on the organization performance in the services or products delivery. This research focuses on civil infrastructure and pulling cable suppliers in one of the telecommunication players in Malaysia and also on its supplier selection procedure, which is known as Price Rate Table (PRT). This paper initially reviewed the concepts of PRT pool and PRT zoning. We then assessed the level of staff satisfaction on PRT and also its advantages and disadvantages in terms of project performance. This assessment was conducted qualitatively via semi structured interview to a specific project team in the organization. Results showed that for small projects the PRT concept has offered more advantages than disadvantages in terms of project performance. On the other hand, the disadvantages are emphasized more for mega and urgent projects. In this paper, we proposed two selection processes to overcome the issues and also evaluated the processes using strategy canvas. Only the best selection process upon the highest accumulated point obtained is recommended to be adopted in the current organization. Penerbit, USM 2015 Conference or Workshop Item PeerReviewed application/pdf en http://eprints.utm.my/id/eprint/25906/1/HaslaileAbdullahNorafeezah2015_SupplierSelectionProcedureinTelecommunication.pdf Ishak, Norafeezah and Dziyauddin, Rudzidatul Akmam and Abdullah, Haslaile (2015) Supplier selection procedure in telecommunication industry. In: International Conference on Business, Management, Tourism and Hospitality 2015 (BIZMATOUR 2015), 12-14 May, 2015, Melaka, Malaysia. http://www.ingentaconnect.com/content/asp/asl/2015/00000021/00000006/art00011?crawler=true&mimetype=application/pdf
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
language English
topic T Technology (General)
spellingShingle T Technology (General)
Ishak, Norafeezah
Dziyauddin, Rudzidatul Akmam
Abdullah, Haslaile
Supplier selection procedure in telecommunication industry
description Managing supply chain is important for every organization because it has become a major element in a global economy. The supply chain is a primary system that moves the products or services from supplier to customer. Poor performance in delivering the services will essentially affect customer satisfaction. Previous studies have shown the effects of supplier selection on the organization performance in the services or products delivery. This research focuses on civil infrastructure and pulling cable suppliers in one of the telecommunication players in Malaysia and also on its supplier selection procedure, which is known as Price Rate Table (PRT). This paper initially reviewed the concepts of PRT pool and PRT zoning. We then assessed the level of staff satisfaction on PRT and also its advantages and disadvantages in terms of project performance. This assessment was conducted qualitatively via semi structured interview to a specific project team in the organization. Results showed that for small projects the PRT concept has offered more advantages than disadvantages in terms of project performance. On the other hand, the disadvantages are emphasized more for mega and urgent projects. In this paper, we proposed two selection processes to overcome the issues and also evaluated the processes using strategy canvas. Only the best selection process upon the highest accumulated point obtained is recommended to be adopted in the current organization.
format Conference or Workshop Item
author Ishak, Norafeezah
Dziyauddin, Rudzidatul Akmam
Abdullah, Haslaile
author_facet Ishak, Norafeezah
Dziyauddin, Rudzidatul Akmam
Abdullah, Haslaile
author_sort Ishak, Norafeezah
title Supplier selection procedure in telecommunication industry
title_short Supplier selection procedure in telecommunication industry
title_full Supplier selection procedure in telecommunication industry
title_fullStr Supplier selection procedure in telecommunication industry
title_full_unstemmed Supplier selection procedure in telecommunication industry
title_sort supplier selection procedure in telecommunication industry
publisher Penerbit, USM
publishDate 2015
url http://eprints.utm.my/id/eprint/25906/1/HaslaileAbdullahNorafeezah2015_SupplierSelectionProcedureinTelecommunication.pdf
http://eprints.utm.my/id/eprint/25906/
http://www.ingentaconnect.com/content/asp/asl/2015/00000021/00000006/art00011?crawler=true&mimetype=application/pdf
_version_ 1643647622430326784
score 13.211869

Similar Items