Development of Key Performance Indicator (KPI) for Information and Communication Technology Servies (ICTS) performance measurement

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Bibliographic Details
Main Authors: Haizan Nor, Rozi Nor, Alias, Rose Alinda, Abdul Rahman, Azizah
Format: Book Section
Published: Penerbit UTM 2008
Subjects:
Online Access:http://eprints.utm.my/id/eprint/19318/
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