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An examination of the relationship between student satisfaction and academic performance

The increasing attention given to student satisfaction within the context of higher education has prompted the writing of this paper. We focus on students’ academic performance with the aim to ascertain whether this aspect is significantly related to student satisfaction. Accordingly, it addresse...

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Main Authors: Tat, Huam Hon, Hwa, Magdalene Ang Chooi, Jantan, Muhamad, Hashim, Noor Hazarina
Format: Book Section
Published: Penerbit UTM 2008
Subjects:
HD28 Management. Industrial Management
Online Access:http://eprints.utm.my/id/eprint/16777/
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spelling my.utm.167772017-02-05T04:22:57Z http://eprints.utm.my/id/eprint/16777/ An examination of the relationship between student satisfaction and academic performance Tat, Huam Hon Hwa, Magdalene Ang Chooi Jantan, Muhamad Hashim, Noor Hazarina HD28 Management. Industrial Management The increasing attention given to student satisfaction within the context of higher education has prompted the writing of this paper. We focus on students’ academic performance with the aim to ascertain whether this aspect is significantly related to student satisfaction. Accordingly, it addresses the question of "Is student satisfaction and academic performance related?" Specifically, the purpose of this paper is two-fold: (i) to review the extant literature on "the relationship between student satisfaction and academic performance; and (ii) to propose a plausible theorotical approach to elucidate the relationship between these two variables from the perspective of institutions of higher education Penerbit UTM 2008 Book Section PeerReviewed Tat, Huam Hon and Hwa, Magdalene Ang Chooi and Jantan, Muhamad and Hashim, Noor Hazarina (2008) An examination of the relationship between student satisfaction and academic performance. In: Customer Satisfaction And Service Quality: Challenges And Issues In Malaysia. Penerbit UTM , Johor, pp. 17-32. ISBN 978-983-52-0697-9
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Tat, Huam Hon
Hwa, Magdalene Ang Chooi
Jantan, Muhamad
Hashim, Noor Hazarina
An examination of the relationship between student satisfaction and academic performance
description The increasing attention given to student satisfaction within the context of higher education has prompted the writing of this paper. We focus on students’ academic performance with the aim to ascertain whether this aspect is significantly related to student satisfaction. Accordingly, it addresses the question of "Is student satisfaction and academic performance related?" Specifically, the purpose of this paper is two-fold: (i) to review the extant literature on "the relationship between student satisfaction and academic performance; and (ii) to propose a plausible theorotical approach to elucidate the relationship between these two variables from the perspective of institutions of higher education
format Book Section
author Tat, Huam Hon
Hwa, Magdalene Ang Chooi
Jantan, Muhamad
Hashim, Noor Hazarina
author_facet Tat, Huam Hon
Hwa, Magdalene Ang Chooi
Jantan, Muhamad
Hashim, Noor Hazarina
author_sort Tat, Huam Hon
title An examination of the relationship between student satisfaction and academic performance
title_short An examination of the relationship between student satisfaction and academic performance
title_full An examination of the relationship between student satisfaction and academic performance
title_fullStr An examination of the relationship between student satisfaction and academic performance
title_full_unstemmed An examination of the relationship between student satisfaction and academic performance
title_sort examination of the relationship between student satisfaction and academic performance
publisher Penerbit UTM
publishDate 2008
url http://eprints.utm.my/id/eprint/16777/
_version_ 1643646657709998080
score 13.211869

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