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ISO quality management system: A lesson from KLIA

This paper reports the ISO 9000 implementation at the construction of Kuala Lumpur International Airport (KLIA), a prestigious multibillion dollars project commissioned by the government of Malaysia, and presents a set of guidelines to effectively implement ISO quality systems in large construction...

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Main Authors: Mohammed, Abdul Hakim, Baba, Maizan, L., Jawahar Nesan, Zakaria, Norhanim
Format: Conference or Workshop Item
Language:English
Published: 2003
Subjects:
H Social Sciences (General)
Online Access:http://eprints.utm.my/id/eprint/1545/1/Abdul_Hakim.pdf
http://eprints.utm.my/id/eprint/1545/
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spelling my.utm.15452017-09-10T05:02:54Z http://eprints.utm.my/id/eprint/1545/ ISO quality management system: A lesson from KLIA Mohammed, Abdul Hakim Baba, Maizan L., Jawahar Nesan Zakaria, Norhanim H Social Sciences (General) This paper reports the ISO 9000 implementation at the construction of Kuala Lumpur International Airport (KLIA), a prestigious multibillion dollars project commissioned by the government of Malaysia, and presents a set of guidelines to effectively implement ISO quality systems in large construction projects. The study being undertaken for the past three years has been sponsored by the IRPA (Intensification of Research in Priority Areas), a premier national funding agency. The complete history of the ISO implementation in KLIA right from the inception of the project until its completion was studied through several means including a series of interviews with staff, and archival studies of quality records and voluminous implementation documents. This paper, while initially highlighting the pitfalls observed in the implementation stage and other major problems as identified from the quality records, finally proposes a set of guidelines. The guidelines are conceptual and broadly address the major issues that are critical to the implementation of the ISO Quality Management System (QMS) in large construction projects. They should be seen as an aiding mechanism to improve the quality performance of the construction participants. It must also be noted that the guidelines have been developed from the perspective of the Client (Owner) 2003 Conference or Workshop Item NonPeerReviewed application/pdf en http://eprints.utm.my/id/eprint/1545/1/Abdul_Hakim.pdf Mohammed, Abdul Hakim and Baba, Maizan and L., Jawahar Nesan and Zakaria, Norhanim (2003) ISO quality management system: A lesson from KLIA. In: International Connention on Urban Development and Management, 7-9 July 2003, LADA Complex, Langkawi. (Submitted)
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
language English
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Mohammed, Abdul Hakim
Baba, Maizan
L., Jawahar Nesan
Zakaria, Norhanim
ISO quality management system: A lesson from KLIA
description This paper reports the ISO 9000 implementation at the construction of Kuala Lumpur International Airport (KLIA), a prestigious multibillion dollars project commissioned by the government of Malaysia, and presents a set of guidelines to effectively implement ISO quality systems in large construction projects. The study being undertaken for the past three years has been sponsored by the IRPA (Intensification of Research in Priority Areas), a premier national funding agency. The complete history of the ISO implementation in KLIA right from the inception of the project until its completion was studied through several means including a series of interviews with staff, and archival studies of quality records and voluminous implementation documents. This paper, while initially highlighting the pitfalls observed in the implementation stage and other major problems as identified from the quality records, finally proposes a set of guidelines. The guidelines are conceptual and broadly address the major issues that are critical to the implementation of the ISO Quality Management System (QMS) in large construction projects. They should be seen as an aiding mechanism to improve the quality performance of the construction participants. It must also be noted that the guidelines have been developed from the perspective of the Client (Owner)
format Conference or Workshop Item
author Mohammed, Abdul Hakim
Baba, Maizan
L., Jawahar Nesan
Zakaria, Norhanim
author_facet Mohammed, Abdul Hakim
Baba, Maizan
L., Jawahar Nesan
Zakaria, Norhanim
author_sort Mohammed, Abdul Hakim
title ISO quality management system: A lesson from KLIA
title_short ISO quality management system: A lesson from KLIA
title_full ISO quality management system: A lesson from KLIA
title_fullStr ISO quality management system: A lesson from KLIA
title_full_unstemmed ISO quality management system: A lesson from KLIA
title_sort iso quality management system: a lesson from klia
publishDate 2003
url http://eprints.utm.my/id/eprint/1545/1/Abdul_Hakim.pdf
http://eprints.utm.my/id/eprint/1545/
_version_ 1643643360565526528
score 13.211869

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