Total quality management implementation in higher education: concerns and challenges faced by the faculty
It has now be a major concern among the Public Universities in Malaysia to implement Total Quality Management (TQM) to ensure quality of higher education. TQM initiatives include the implementation of ISO 9001:2000, Total Quality Organization and Total Quality Education Models, and more recently the...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Published: |
2007
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/14574/ |
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