A framework for level of service delivery of outsourced IT projects: providers' perspective
The growth of Information Technology (IT) outsourcing has been on upward trend since the 90’s and still taking place worldwide. The growth of outsourcing is mainly attributed to its supposed benefits; improve strategic focus and structural change, generally promoted by IT service provider press...
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| Main Authors: | , , |
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| Format: | Book Section |
| Published: |
Penerbit UTM
2008
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/14300/ |
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