The importance of soft factors for quality improvement and organisational performance
The aim of this paper is, firstly, to examine the relationships between the soft factors, quality improvement and organisational performance and secondly, advanced the study by examining quality improvement as an organisational development practice in mediating the relationship between soft factors...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
Inderscience Publishers
2009
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/13141/ http://dx.doi.org/10.1504/IJPQM.2009.023702 |
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