Effects of personality trait, motivation factors on performance of customer service personnel (CSP): a case of MPH bookstores
Staff performance has been discussed widely and endlessly. Several theories have been used in order to measure performance. Previous research found that personality and motivation showed a significant relationship towards staff performance. The objective of this study is to investigate which type...
Saved in:
| Main Authors: | , , , , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Academic Journals
2011
|
| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/12862/1/ajbm2.pdf http://eprints.utm.my/id/eprint/12862/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|