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The evolution of services science

Services science has emerged as the key factor in developed economies as it becomes the main driver of productivity and economic growth. With the evolution of consumer and business processes, it has become a large part of economy. Services have become the main differentiator guided by the principle...

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Main Authors:	Siadat, Seyed Hossein, Buyut, Veronica Clement, Zainal Abidin, Wardah
Format:	Book Section
Published:	Institute of Electrical and Electronics Engineers 2008
Subjects:	QA75 Electronic computers. Computer science
Online Access:	http://eprints.utm.my/id/eprint/12779/ http://dx.doi.org/10.1109/ICSSSM.2008.4598564
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id	my.utm.12779
record_format	eprints
spelling	my.utm.127792011-06-29T07:54:34Z http://eprints.utm.my/id/eprint/12779/ The evolution of services science Siadat, Seyed Hossein Buyut, Veronica Clement Zainal Abidin, Wardah QA75 Electronic computers. Computer science Services science has emerged as the key factor in developed economies as it becomes the main driver of productivity and economic growth. With the evolution of consumer and business processes, it has become a large part of economy. Services have become the main differentiator guided by the principle that every business has to be a service business in order to survive and compete effectively. The explosion of recent service research has shown the growing importance of services science in today's economy with the increasing efforts to focus more on the service sector in improving the standard of living and boosting productivity. Besides, technological advances have revolutionized businesses to focus more on service. IT has also opened up new revenues through improved services which is a more attractive strategy for success. In this paper, we present the evolution of services science based on the chronology of the research in services and hence postulating the progression of its academic research and the paradigm shift of services through an in-depth literature review. The future of services science is also discussed in this paper. Institute of Electrical and Electronics Engineers 2008 Book Section PeerReviewed Siadat, Seyed Hossein and Buyut, Veronica Clement and Zainal Abidin, Wardah (2008) The evolution of services science. In: 5th International Conference Service Systems and Service Management - Exploring Service Dynamics with Science and Innovative Technology, ICSSSM'08. Institute of Electrical and Electronics Engineers, New York, pp. 317-321. ISBN 978-142441672-1 http://dx.doi.org/10.1109/ICSSSM.2008.4598564 doi:10.1109/ICSSSM.2008.4598564
institution	Universiti Teknologi Malaysia
building	UTM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Malaysia
content_source	UTM Institutional Repository
url_provider	http://eprints.utm.my/
topic	QA75 Electronic computers. Computer science
spellingShingle	QA75 Electronic computers. Computer science Siadat, Seyed Hossein Buyut, Veronica Clement Zainal Abidin, Wardah The evolution of services science
description	Services science has emerged as the key factor in developed economies as it becomes the main driver of productivity and economic growth. With the evolution of consumer and business processes, it has become a large part of economy. Services have become the main differentiator guided by the principle that every business has to be a service business in order to survive and compete effectively. The explosion of recent service research has shown the growing importance of services science in today's economy with the increasing efforts to focus more on the service sector in improving the standard of living and boosting productivity. Besides, technological advances have revolutionized businesses to focus more on service. IT has also opened up new revenues through improved services which is a more attractive strategy for success. In this paper, we present the evolution of services science based on the chronology of the research in services and hence postulating the progression of its academic research and the paradigm shift of services through an in-depth literature review. The future of services science is also discussed in this paper.
format	Book Section
author	Siadat, Seyed Hossein Buyut, Veronica Clement Zainal Abidin, Wardah
author_facet	Siadat, Seyed Hossein Buyut, Veronica Clement Zainal Abidin, Wardah
author_sort	Siadat, Seyed Hossein
title	The evolution of services science
title_short	The evolution of services science
title_full	The evolution of services science
title_fullStr	The evolution of services science
title_full_unstemmed	The evolution of services science
title_sort	evolution of services science
publisher	Institute of Electrical and Electronics Engineers
publishDate	2008
url	http://eprints.utm.my/id/eprint/12779/ http://dx.doi.org/10.1109/ICSSSM.2008.4598564
_version_	1643646039785209856
score	13.211869

The evolution of services science

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