Cover Image

Communication challenges in private finance initiative projects at facilities management stage

Facilities management is one of the scopes of work under the Private Finance Initiative Projects. The success of the facilities management work depends on various factors. Communication is among the factor. This paper will highlight what are the challenges faced during the communication between the...

Full description

Saved in:
Bibliographic Details
Main Authors: Kipli, Kumalasari, Sidek, Norazizah, Mustapa, Fara Diva, Syed Jamaluddin, Shariffah Zatil Hidayah, Zaini, Favilla
Format: Article
Language:English
Published: IOP Publishing 2022
Subjects:
HD28 Management. Industrial Management
Online Access:http://eprints.utm.my/108815/1/FaraDivaMustapa2022_CommunicationChallengesinPrivateFinanceInitiative.pdf
http://eprints.utm.my/108815/
http://dx.doi.org/10.1088/1755-1315/1067/1/012080
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.utm.108815
record_format eprints
spelling my.utm.1088152024-12-09T07:30:44Z http://eprints.utm.my/108815/ Communication challenges in private finance initiative projects at facilities management stage Kipli, Kumalasari Sidek, Norazizah Mustapa, Fara Diva Syed Jamaluddin, Shariffah Zatil Hidayah Zaini, Favilla HD28 Management. Industrial Management Facilities management is one of the scopes of work under the Private Finance Initiative Projects. The success of the facilities management work depends on various factors. Communication is among the factor. This paper will highlight what are the challenges faced during the communication between the client and facilities management managers in UiTM projects and also ways to overcome the challenges. The research is carried out by using the qualitative method. The interviews were done with the engineers and facilities managers. From the interviews, the challenges are the breakdown of communication, human error, lack of understanding, time-consuming, and misunderstanding. deal with lack of understanding, it is best to deal with it through meeting or discussion, inspecting the real problem, and issuing a letter or reminder. To sum up, these strategies are being used because to clarify the root cause of the lack of understandings and to get rid of disputes that happen between both parties. To ensure smooth communication when conveying information during the operational and maintenance, the following item suggested being done by the respondents; verification from the end-user, conducting a technical meeting, following the procedure in executing works, and having a good relationship between both parties. To improve communication, the suggestion is the use of the mobile application, integrated system, roles of the concessionaire in understanding the Concession Agreement, minimize human error and improvement of CFMS as well as preferably direct communication using instant messages. IOP Publishing 2022 Article PeerReviewed application/pdf en http://eprints.utm.my/108815/1/FaraDivaMustapa2022_CommunicationChallengesinPrivateFinanceInitiative.pdf Kipli, Kumalasari and Sidek, Norazizah and Mustapa, Fara Diva and Syed Jamaluddin, Shariffah Zatil Hidayah and Zaini, Favilla (2022) Communication challenges in private finance initiative projects at facilities management stage. IOP Conf. Series: Earth and Environmental Science, 1067 (NA). pp. 1-7. ISSN 1675-5022 http://dx.doi.org/10.1088/1755-1315/1067/1/012080 DOI : 10.1088/1755-1315/1067/1/012080
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Kipli, Kumalasari
Sidek, Norazizah
Mustapa, Fara Diva
Syed Jamaluddin, Shariffah Zatil Hidayah
Zaini, Favilla
Communication challenges in private finance initiative projects at facilities management stage
description Facilities management is one of the scopes of work under the Private Finance Initiative Projects. The success of the facilities management work depends on various factors. Communication is among the factor. This paper will highlight what are the challenges faced during the communication between the client and facilities management managers in UiTM projects and also ways to overcome the challenges. The research is carried out by using the qualitative method. The interviews were done with the engineers and facilities managers. From the interviews, the challenges are the breakdown of communication, human error, lack of understanding, time-consuming, and misunderstanding. deal with lack of understanding, it is best to deal with it through meeting or discussion, inspecting the real problem, and issuing a letter or reminder. To sum up, these strategies are being used because to clarify the root cause of the lack of understandings and to get rid of disputes that happen between both parties. To ensure smooth communication when conveying information during the operational and maintenance, the following item suggested being done by the respondents; verification from the end-user, conducting a technical meeting, following the procedure in executing works, and having a good relationship between both parties. To improve communication, the suggestion is the use of the mobile application, integrated system, roles of the concessionaire in understanding the Concession Agreement, minimize human error and improvement of CFMS as well as preferably direct communication using instant messages.
format Article
author Kipli, Kumalasari
Sidek, Norazizah
Mustapa, Fara Diva
Syed Jamaluddin, Shariffah Zatil Hidayah
Zaini, Favilla
author_facet Kipli, Kumalasari
Sidek, Norazizah
Mustapa, Fara Diva
Syed Jamaluddin, Shariffah Zatil Hidayah
Zaini, Favilla
author_sort Kipli, Kumalasari
title Communication challenges in private finance initiative projects at facilities management stage
title_short Communication challenges in private finance initiative projects at facilities management stage
title_full Communication challenges in private finance initiative projects at facilities management stage
title_fullStr Communication challenges in private finance initiative projects at facilities management stage
title_full_unstemmed Communication challenges in private finance initiative projects at facilities management stage
title_sort communication challenges in private finance initiative projects at facilities management stage
publisher IOP Publishing
publishDate 2022
url http://eprints.utm.my/108815/1/FaraDivaMustapa2022_CommunicationChallengesinPrivateFinanceInitiative.pdf
http://eprints.utm.my/108815/
http://dx.doi.org/10.1088/1755-1315/1067/1/012080
_version_ 1818834052947378176
score 13.235362

Similar Items