Modelling of passenger satisfaction and reuse intention with monorail services in Kuala Lumpur, Malaysia: a hybrid SEM-ANN approach
This study employs the fundamental concept of the American Customer Satisfaction Index (ACSI) model to explore the factors influencing passengers’ satisfaction with monorail service in Kuala Lumpur, Malaysia and their reuse intention. The study tests the hypotheses on 417 monorail passengers using a...
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| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI
2023
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| Subjects: | |
| Online Access: | http://eprints.utm.my/105676/1/SittiAsmahHassan2023_ModellingofPassengerSatisfactionandReuse.pdf http://eprints.utm.my/105676/ http://dx.doi.org/10.3390/math11153361 |
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