Proposed new first level resolution by telecommunication service operation centre of employing robotic process automation.
Service quality refers to the gap between the customer’s expectations of the service and the perception of the service received. Customer’s satisfaction with services in both technical and functional quality are considered the most important factor leading toward competitiveness and success of busin...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Penerbit UTM Press
2022
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| Subjects: | |
| Online Access: | http://eprints.utm.my/104573/1/SahniusUsmanNorMadihahSelamatNorFasihahSelamat2022_ProposedNewFirstLevelResolutionbyTelecommunication.pdf http://eprints.utm.my/104573/ https://oiji.utm.my/index.php/oiji/article/view/228 |
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