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Elevating learning and development professional pathway for MCMC USPD officers

This research focuses on improving the performance of Officers in the Universal Service Provision Division ("USPD"). USPD is one of the core Divisions within Malaysian Communications and Multimedia Commission ("MCMC") responsible for operationalizing the USP Regulations 2002 whic...

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Main Author: Sahree, Suhaimi
Format: Thesis
Language:English
Published: 2022
Subjects:
HD30.213 Management information systems. Decision support systems
Online Access:http://eprints.utm.my/id/eprint/102312/1/SuhaimiSahreeMAHIBS2022.pdf.pdf
http://eprints.utm.my/id/eprint/102312/
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spelling my.utm.1023122023-08-17T01:07:50Z http://eprints.utm.my/id/eprint/102312/ Elevating learning and development professional pathway for MCMC USPD officers Sahree, Suhaimi HD30.213 Management information systems. Decision support systems This research focuses on improving the performance of Officers in the Universal Service Provision Division ("USPD"). USPD is one of the core Divisions within Malaysian Communications and Multimedia Commission ("MCMC") responsible for operationalizing the USP Regulations 2002 which is to bridge the digital divide in rural and remote areas, particularly areas with no or limited services. The objectives of this research are to (1) determine competency requirements for USPD and analyse the gap between the officer and its effect on their performance, (2) to determine the best strategies to complement individual competencies and expertise needed for work to enhance the organization efficiency, and to (3) measure and evaluate the impact of the proposed solution on the post-performance of the individual and the organization. The research was conducted using mixed-methods approaches, namely qualitative and quantitative. The data collection starts with qualitative method, where the researcher has conducted an interview session with the respective officers. The information gathered was analyzed using NVivo 12 Plus software for thematic analysis. Then for quantitative, the questionnaires were distributed to 11 respondents for their feedback. The questionnaires cover both pre and post-intervention. The data collected from the quantitative method was analyzed using SPSS 21 software. Using the triangulation convergence model, the results of analysis from qualitative and quantitative method was merged during interpretation phase. Results from the post-intervention in both cycle 1 and cycle 2 show that the respondents are agreed that with the structured training and teaming method have a positive relationship to improve the performance of the officer. The result of this research indeed has a significant impact on how this study help in elevating the professional development of the USPD’s officer. 2022 Thesis NonPeerReviewed application/pdf en http://eprints.utm.my/id/eprint/102312/1/SuhaimiSahreeMAHIBS2022.pdf.pdf Sahree, Suhaimi (2022) Elevating learning and development professional pathway for MCMC USPD officers. Masters thesis, Universiti Teknologi Malaysia. http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:146623
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
language English
topic HD30.213 Management information systems. Decision support systems
spellingShingle HD30.213 Management information systems. Decision support systems
Sahree, Suhaimi
Elevating learning and development professional pathway for MCMC USPD officers
description This research focuses on improving the performance of Officers in the Universal Service Provision Division ("USPD"). USPD is one of the core Divisions within Malaysian Communications and Multimedia Commission ("MCMC") responsible for operationalizing the USP Regulations 2002 which is to bridge the digital divide in rural and remote areas, particularly areas with no or limited services. The objectives of this research are to (1) determine competency requirements for USPD and analyse the gap between the officer and its effect on their performance, (2) to determine the best strategies to complement individual competencies and expertise needed for work to enhance the organization efficiency, and to (3) measure and evaluate the impact of the proposed solution on the post-performance of the individual and the organization. The research was conducted using mixed-methods approaches, namely qualitative and quantitative. The data collection starts with qualitative method, where the researcher has conducted an interview session with the respective officers. The information gathered was analyzed using NVivo 12 Plus software for thematic analysis. Then for quantitative, the questionnaires were distributed to 11 respondents for their feedback. The questionnaires cover both pre and post-intervention. The data collected from the quantitative method was analyzed using SPSS 21 software. Using the triangulation convergence model, the results of analysis from qualitative and quantitative method was merged during interpretation phase. Results from the post-intervention in both cycle 1 and cycle 2 show that the respondents are agreed that with the structured training and teaming method have a positive relationship to improve the performance of the officer. The result of this research indeed has a significant impact on how this study help in elevating the professional development of the USPD’s officer.
format Thesis
author Sahree, Suhaimi
author_facet Sahree, Suhaimi
author_sort Sahree, Suhaimi
title Elevating learning and development professional pathway for MCMC USPD officers
title_short Elevating learning and development professional pathway for MCMC USPD officers
title_full Elevating learning and development professional pathway for MCMC USPD officers
title_fullStr Elevating learning and development professional pathway for MCMC USPD officers
title_full_unstemmed Elevating learning and development professional pathway for MCMC USPD officers
title_sort elevating learning and development professional pathway for mcmc uspd officers
publishDate 2022
url http://eprints.utm.my/id/eprint/102312/1/SuhaimiSahreeMAHIBS2022.pdf.pdf
http://eprints.utm.my/id/eprint/102312/
http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:146623
_version_ 1775621968749395968
score 13.211869

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