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Development and implementation of information technology knowledge management system

As of the year 2020, there are about sixty-four systems consisting of the application system and websites hosted in the MCMC Data Center, and the number is kept increasing from year to year. The general information of each system is maintained by the System Administrator using an Excel file and not...

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Main Author: Mansor, Norshahaszalin
Format: Thesis
Language:English
Published: 2022
Subjects:
HD30.2 Knowledge management
Online Access:http://eprints.utm.my/id/eprint/102160/1/NorshahaszalinMansorMAHIBS2022.pdf.pdf
http://eprints.utm.my/id/eprint/102160/
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spelling my.utm.1021602023-08-07T08:19:12Z http://eprints.utm.my/id/eprint/102160/ Development and implementation of information technology knowledge management system Mansor, Norshahaszalin HD30.2 Knowledge management As of the year 2020, there are about sixty-four systems consisting of the application system and websites hosted in the MCMC Data Center, and the number is kept increasing from year to year. The general information of each system is maintained by the System Administrator using an Excel file and not consolidated with the others. This situation is seen as a weakness where each information is only updated by each system administrator or project manager for each project and there is no comprehensive collaboration as information for one division. This will indirectly create a silo operation atmosphere. This study focuses to improve the information technology knowledge management practice/platform in Strategic Information Technology Division (SITD). The aim of the study is to assess and determine the weaknesses associated with the current practice and platform in managing and sharing information in SITD, to develop a new information technology knowledge management system and to evaluate the user perception on the usage of the new system in terms of usefulness, ease of use, trust, personal initiative and characteristics, context and the intention to use before and after the intervention. A mixed-method approach was used where interview sessions and questionnaires survey was conducted to the respondents. 2022 Thesis NonPeerReviewed application/pdf en http://eprints.utm.my/id/eprint/102160/1/NorshahaszalinMansorMAHIBS2022.pdf.pdf Mansor, Norshahaszalin (2022) Development and implementation of information technology knowledge management system. Masters thesis, Universiti Teknologi Malaysia. http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:147532
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
language English
topic HD30.2 Knowledge management
spellingShingle HD30.2 Knowledge management
Mansor, Norshahaszalin
Development and implementation of information technology knowledge management system
description As of the year 2020, there are about sixty-four systems consisting of the application system and websites hosted in the MCMC Data Center, and the number is kept increasing from year to year. The general information of each system is maintained by the System Administrator using an Excel file and not consolidated with the others. This situation is seen as a weakness where each information is only updated by each system administrator or project manager for each project and there is no comprehensive collaboration as information for one division. This will indirectly create a silo operation atmosphere. This study focuses to improve the information technology knowledge management practice/platform in Strategic Information Technology Division (SITD). The aim of the study is to assess and determine the weaknesses associated with the current practice and platform in managing and sharing information in SITD, to develop a new information technology knowledge management system and to evaluate the user perception on the usage of the new system in terms of usefulness, ease of use, trust, personal initiative and characteristics, context and the intention to use before and after the intervention. A mixed-method approach was used where interview sessions and questionnaires survey was conducted to the respondents.
format Thesis
author Mansor, Norshahaszalin
author_facet Mansor, Norshahaszalin
author_sort Mansor, Norshahaszalin
title Development and implementation of information technology knowledge management system
title_short Development and implementation of information technology knowledge management system
title_full Development and implementation of information technology knowledge management system
title_fullStr Development and implementation of information technology knowledge management system
title_full_unstemmed Development and implementation of information technology knowledge management system
title_sort development and implementation of information technology knowledge management system
publishDate 2022
url http://eprints.utm.my/id/eprint/102160/1/NorshahaszalinMansorMAHIBS2022.pdf.pdf
http://eprints.utm.my/id/eprint/102160/
http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:147532
_version_ 1775621946799554560
score 13.211869

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