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The implementation of the MCMC official pool vehicle booking system (KERETA2U)

The current process of the MCMC Pool Vehicle Booking is still manual i.e. submission of application via hardcopy form, which led to time-consuming. Further, there is no notification system to the end-user on the status of pool vehicle application where typically the user has to follow up via phone c...

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Main Author: Halmi, Mohd. Hazwan
Format: Thesis
Language:English
Published: 2022
Subjects:
H Social Sciences (General)
Online Access:http://eprints.utm.my/id/eprint/102108/1/MohdHazwanHalmiMAHIBS2022.pdf
http://eprints.utm.my/id/eprint/102108/
http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:146626
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id my.utm.102108
record_format eprints
spelling my.utm.1021082023-08-09T08:22:55Z http://eprints.utm.my/id/eprint/102108/ The implementation of the MCMC official pool vehicle booking system (KERETA2U) Halmi, Mohd. Hazwan H Social Sciences (General) The current process of the MCMC Pool Vehicle Booking is still manual i.e. submission of application via hardcopy form, which led to time-consuming. Further, there is no notification system to the end-user on the status of pool vehicle application where typically the user has to follow up via phone call/WhatsApp to the administrator. From the administrator perspective, they have difficulty in terms of reporting and perform analysis to obtain valuable insights due to the manual process. The objectives of this research (for Action Research 1) is to understand the effectiveness of the current process of the Official MCMC Pool Vehicle Booking and to understand how the implementation of Kereta2U system can improve the current process as well as to identify Kereta2U’s user requirements. A mixed-method approach was used in this research, which included observation, interview and survey with a total of 36 respondents. Based on the data analysis and research findings, it was identified that the current process of MCMC official vehicle booking is not effective and improvement to the existing process has been introduced. The high level technical requirements have been presented based on the requirement from both user and process owner. Aside from that, the prototype of the Kereta2U system has been developed and impact assessment has been analysed in Action Research 2 (Cycle 2). Overall, the findings show that the implementation of Kereta2U will provide significant benefits to the end user, driver and administrator. 2022 Thesis NonPeerReviewed application/pdf en http://eprints.utm.my/id/eprint/102108/1/MohdHazwanHalmiMAHIBS2022.pdf Halmi, Mohd. Hazwan (2022) The implementation of the MCMC official pool vehicle booking system (KERETA2U). Masters thesis, Universiti Teknologi Malaysia, Azman Hashim International Business School. http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:146626
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
language English
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Halmi, Mohd. Hazwan
The implementation of the MCMC official pool vehicle booking system (KERETA2U)
description The current process of the MCMC Pool Vehicle Booking is still manual i.e. submission of application via hardcopy form, which led to time-consuming. Further, there is no notification system to the end-user on the status of pool vehicle application where typically the user has to follow up via phone call/WhatsApp to the administrator. From the administrator perspective, they have difficulty in terms of reporting and perform analysis to obtain valuable insights due to the manual process. The objectives of this research (for Action Research 1) is to understand the effectiveness of the current process of the Official MCMC Pool Vehicle Booking and to understand how the implementation of Kereta2U system can improve the current process as well as to identify Kereta2U’s user requirements. A mixed-method approach was used in this research, which included observation, interview and survey with a total of 36 respondents. Based on the data analysis and research findings, it was identified that the current process of MCMC official vehicle booking is not effective and improvement to the existing process has been introduced. The high level technical requirements have been presented based on the requirement from both user and process owner. Aside from that, the prototype of the Kereta2U system has been developed and impact assessment has been analysed in Action Research 2 (Cycle 2). Overall, the findings show that the implementation of Kereta2U will provide significant benefits to the end user, driver and administrator.
format Thesis
author Halmi, Mohd. Hazwan
author_facet Halmi, Mohd. Hazwan
author_sort Halmi, Mohd. Hazwan
title The implementation of the MCMC official pool vehicle booking system (KERETA2U)
title_short The implementation of the MCMC official pool vehicle booking system (KERETA2U)
title_full The implementation of the MCMC official pool vehicle booking system (KERETA2U)
title_fullStr The implementation of the MCMC official pool vehicle booking system (KERETA2U)
title_full_unstemmed The implementation of the MCMC official pool vehicle booking system (KERETA2U)
title_sort implementation of the mcmc official pool vehicle booking system (kereta2u)
publishDate 2022
url http://eprints.utm.my/id/eprint/102108/1/MohdHazwanHalmiMAHIBS2022.pdf
http://eprints.utm.my/id/eprint/102108/
http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:146626
_version_ 1775621942384001024
score 13.223943

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