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An impact study on the key success factor in universal service provision projects

The Malaysian Communications and Multimedia Commission (MCMC) is responsible for bridging the digital divide by catalysing the industry through deploying Universal Service Provision (USP) Projects and utilising the USP Fund. This research is intended to analyse the key success factor of the USP Proj...

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Main Author: Osman, Azahari
Format: Thesis
Language:English
Published: 2022
Subjects:
HD28 Management. Industrial Management
Online Access:http://eprints.utm.my/id/eprint/101690/1/AzahariOsmanMAHIBS2022.pdf
http://eprints.utm.my/id/eprint/101690/
http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:146639
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spelling my.utm.1016902023-07-09T00:51:19Z http://eprints.utm.my/id/eprint/101690/ An impact study on the key success factor in universal service provision projects Osman, Azahari HD28 Management. Industrial Management The Malaysian Communications and Multimedia Commission (MCMC) is responsible for bridging the digital divide by catalysing the industry through deploying Universal Service Provision (USP) Projects and utilising the USP Fund. This research is intended to analyse the key success factor of the USP Projects from MCMC’s perspective and formulate an appropriate intervention to enhance the effectiveness and efficiency of the appointed division in MCMC in managing USP Projects. The Six Sigma (DMAIC) Methodology is adopted as there is no necessity to revamp the current implementation process, and mixed-method is selected for data collection and analysis. Based on the analysis, the key success factor for MCMC is unique as USP Projects are the statutory obligation in the Act and legislation under it, and the challenge in implementing USP Projects is to process manually the voluminous data from on the ground reports, which is time consuming and prone to human error. This leads to delay in effective troubleshooting, strategic decision-making, and action taken is remedial and not pre-emptive. As the key success factor of USP Projects for MCMC is the availability and adequate communications service at the intended area, any failure will directly impact the national framework and Malaysia’s communications future in its entirety. 2022 Thesis NonPeerReviewed application/pdf en http://eprints.utm.my/id/eprint/101690/1/AzahariOsmanMAHIBS2022.pdf Osman, Azahari (2022) An impact study on the key success factor in universal service provision projects. Masters thesis, Universiti Teknologi Malaysia. http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:146639
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Osman, Azahari
An impact study on the key success factor in universal service provision projects
description The Malaysian Communications and Multimedia Commission (MCMC) is responsible for bridging the digital divide by catalysing the industry through deploying Universal Service Provision (USP) Projects and utilising the USP Fund. This research is intended to analyse the key success factor of the USP Projects from MCMC’s perspective and formulate an appropriate intervention to enhance the effectiveness and efficiency of the appointed division in MCMC in managing USP Projects. The Six Sigma (DMAIC) Methodology is adopted as there is no necessity to revamp the current implementation process, and mixed-method is selected for data collection and analysis. Based on the analysis, the key success factor for MCMC is unique as USP Projects are the statutory obligation in the Act and legislation under it, and the challenge in implementing USP Projects is to process manually the voluminous data from on the ground reports, which is time consuming and prone to human error. This leads to delay in effective troubleshooting, strategic decision-making, and action taken is remedial and not pre-emptive. As the key success factor of USP Projects for MCMC is the availability and adequate communications service at the intended area, any failure will directly impact the national framework and Malaysia’s communications future in its entirety.
format Thesis
author Osman, Azahari
author_facet Osman, Azahari
author_sort Osman, Azahari
title An impact study on the key success factor in universal service provision projects
title_short An impact study on the key success factor in universal service provision projects
title_full An impact study on the key success factor in universal service provision projects
title_fullStr An impact study on the key success factor in universal service provision projects
title_full_unstemmed An impact study on the key success factor in universal service provision projects
title_sort impact study on the key success factor in universal service provision projects
publishDate 2022
url http://eprints.utm.my/id/eprint/101690/1/AzahariOsmanMAHIBS2022.pdf
http://eprints.utm.my/id/eprint/101690/
http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:146639
_version_ 1772811104251019264
score 13.211869

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